Ombudsman, Banking and Finance
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Shape Fairness in Financial Services as an AFCA Ombudsman
Are you driven by fairness motivated by impact and ready for a role where your decisions genuinely shape outcomes for the Australian community
A rare and highly soughtafter opportunity has opened to join AFCAs Banking & Finance (B&F) decisionmaking team a team dedicated to resolving real issues faced by consumers and financial firms across the country.
As an Ombudsman Banking and Finance with AFCA youll play a pivotal role in determining complex banking and finance complaints. From matters involving credit finance and loan products to issues of financial difficulty your work will directly influence fair outcomes and help strengthen trust in the financial services sector.
Why This Role Matters
Every decision you make individually or as part of a panel is grounded in AFCAs rules and fairness principles. These decisions dont just resolve disputes; they shape industry behaviour. When accepted by complainants your determinations become binding on financial firms meaning your influence is both real and lasting.
Who Were Looking For
This role is ideal for a senior legally qualified professional with a strong record of achievement and deep experience in the banking and finance sector. You may be at a point in your career where purpose fairness and community impact matter more than ever and where your expertise can make a meaningful difference.
Lead Influence and Elevate
Beyond decisionmaking youll have the opportunity to:
- Provide professional and technical leadership across AFCA
- Mentor and support Adjudicators caseworkers and colleagues
- Shape AFCAs approaches and contribute to thought leadership
- Present at conferences as a respected subjectmatter expert
- Help nurture AFCAs relationships with consumer advocates regulators government bodies member organisations Ombudsman networks and the media
This is more than a job its a leadership role with influence visibility and community impact at its core.
This is a Permanent BoardAppointed Opportunity.
Qualifications :
What Youll Bring
To thrive in this influential Ombudsman role youll draw on a blend of expertise judgement and leadership. Were looking for someone who brings:
Strong legal credentials and seniorlevel impact
Youll have formal legal qualifications and a substantial record of achievement at an executive level within the banking and finance sector or in a tribunal an external dispute resolution scheme a regulatory body a related industry organisation or private legal practice.
Deep understanding of the financial services landscape
Your knowledge of financial services law including credit lending and related regulatory frameworks is both broad and practical enabling you to navigate complex matters with confidence.
Sharp analytical thinking and decisive judgement
You can quickly distil complex multilayered issues to their core manage an active caseload efficiently and independently and maintain a strong outcomesfocused mindset.
Exceptional communication and relationshipbuilding skills
Whether writing a determination engaging with stakeholders or presenting to an audience you communicate with clarity authority and empathy. Youre comfortable working with a diverse cross-section of the financial services sector and the broader community.
Resilience professionalism and composure under pressure
You bring balanced judgement emotional intelligence and the ability to remain steady when facing challenge scrutiny or criticism. Your engagement style is thoughtful constructive and grounded in fairness.
Additional Information :
To apply
If youre passionate about fairness and believe your skills align with this role we encourage you to applyeven if you dont meet every single criterion.
We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at
AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes ... View more
