Technical Support Engineer

Are you in a technical support or systems administration role and looking to kickstart your career with a global technology business At PaperCut support is more than just fixing issues and receiving phone calls; it is central to our engineering-driven ethos.

Our relationships with our customers have been guided by exceptional technical support and are core to PaperCuts success. This customer-first attitude with a focus on technical excellence has converted some of the toughest most cynical SysAdmins into our biggest advocates.

Reporting to the Regional Support Manager this is a full-time hybrid role based in our Portland office 3 days per week.

Some of the things youll do...

• You will tackle technical issues by thinking customer-first problem-solving and providing solutions.

• You will interact and communicate via phone email web chat and forum support.

• You work as a part of the global support flow working with our teams in Australia and the UK.

• Youll assist channel partners with the PaperCut products scripting and print domain questions.

• You will consolidate customer feedback on features and attend product planning meetings to represent customers.

• You will share knowledge with colleagues through the creation of knowledge base articles and training sessions.

A little about you...

• You have a background in Systems Administration or have worked in a Support Engineering role handling complex software tickets.

• You love resolving technical issues for customers and ensuring customer satisfaction.

• Have strong networking knowledge - comfortable troubleshooting issues involving DNS firewalls proxies TLS/certificates and general connectivity in complex customer environments.

• You ideally have a degree in IT or a related field or certifications such as Network and CompTIA A.

• You can use various network troubleshooting tools (traceroute ping nslookup etc) to identify latency routing firewall or DNS problems. 

• You have exposure to cloud platforms and have ideally helped administer SaaS based applications like Microsoft Entra Okta and Google Workspace.

• You love resolving technical issues for customers and ensuring customer satisfaction.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time