Technical Account Manager (Technical Service Delivery) remote in the US

This is a strategically technical client-facing management role leading enterprise clients through complex production infrastructure challenges and ensuring operational excellence across Mirantis platforms. As a Technical Account Manager (Technical Service Delivery) you will be the primary technical owner for a set of enterprise clients operating Mirantis platforms in production environments.

This role guides clients through incidents upgrades and architectural decisions ensuring their platforms remain stable performant and prepared for future growth.

You will work closely with Support Engineering and Customer Success teams acting as a trusted technical advisor to client engineering teams and senior stakeholders responsible for mission-critical systems. You will also lead strategic account reviews present platform health and risk to executives and provide recommendations that influence operational direction and long-term platform strategy.

How success is measured

• Strong SLA performance and a measurable reduction in escalations.
• High client satisfaction (CSAT > 95%) driven by technical credibility and strategic guidance.
• Fewer repeat incidents through proactive systemic platform improvements.
• Increased client confidence and effective adoption of Mirantis platforms.
• Clear actionable outcomes delivered in QBRs and strategic account sessions.

Qualifications :

• 5 years of experience in technical account management service delivery or similar client-facing infrastructure-focused leadership roles.
• Proven experience providing technical leadership and operational guidance for enterprise regulated or high-performance production environments leveraging OpenStack Kubernetes and hybrid cloud infrastructure.
• Strong understanding of core OpenStack components (Nova Neutron Cinder Keystone Glance) Linux systems distributed systems networking and storage from a strategic operational perspective.
• Demonstrated ability to lead high-severity incidents escalate appropriately and communicate effectively with executives and engineering teams.
• Ability to provide architectural guidance and strategic recommendations including OS hardware and platform upgrades balancing operational technical and business considerations.
• Ability to provide proactive risk identification and mitigation guidance. 

Additional Information :

What does Mirantis offer you

• Work with an established Silicon Valley leader in the cloud infrastructure industry.
• Work with exceptionally passionate talented and engaging colleagues helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
• Be a part of cutting-edge open-source innovation.
• Thrive in the high-energy environment of a young company where openness collaboration risk-taking and continuous growth are valued.
• Receive a competitive compensation package with strong benefits plan

We are a Leader for Container Management in G2 (#2 after AWS)!

Remote Work :

Yes

Employment Type :

Full-time