Manager Technical Training

Primary Function of Position
 

The Manager of Technical Training will be responsible to lead and manage a growing team of individual trainers conduct trainings across all technology platforms support all training needs of stakeholders in the Services Business Unit collaborate cross-functionally and help to manage the product fleet in the Peachtree office. This individual will also be involved in training development and should have a basic understanding of training design with a curiosity to learn more.

The Manager of Technical Training will partner with an Instructional Design team to build effective learning programs for direct and in-direct markets to ensure customers have the necessary tools to launch optimize and sustain successful robotic programs. This individual will be actively involved in team training program support continuous improvement initiatives and process improvements

. Essential Job Duties

• Build a high-performing team to help grow and enable the new Services Center of Excellence in Peachtree Georgia

• Assess Field Engineer and Technical Support gaps pertaining to knowledge and skills; Develop and deploy programs to address competency gaps

• Develop regionally tailored trainings in partnership with the Instructional Design Team

• Participate in all phases of learning projects including analysis design development implementation & evaluation

• Collaborate with internal partners within Global Commercial Enablement Product Support Global Business Systems HR Talent Development and other cross functional partners to standardize business processes

• Program manage and course facilitation for DaVinci and Ion training programs

• Conduct assessments and evaluations as defined by course protocol

• Master processes and make recommendations to improve training effectiveness

• Maintain critical documentation for standard operating procedures and key processes

• Proactively communicate task and project status to internal and external stakeholders

• Collaborate with Service Learning Training Coordinator team for training certification and record keeping

• Participate in process improvement efforts

• Leverage various formats and venues for training programs such as instructor-led self-led distance learning/remote video and podcast etc. to maximize the impact of the content while optimizing costs

• Work closely with US Directors of Field Service Technical Support and Global Distribution to understand yearly hiring patterns and forecast the correct number of training programs yearly to meet their needs

• Understand local product launch timelines to build on-demand training programs to meet launch needs

• Build and maintain training calendars

• Manage staff and resources

Qualifications :

Required Skills

• Clear and effective communication with strong facilitation skills

• A passion for technical training excellence  

• Basic knowledge of training design and best practices

• Excellent organizational skills and ability to multi-task

• Self-starter with ability to take ownership of responsibilities with minimal direction

• Ability to analyze complex situations and collaborate to find creative solutions

• Ability to self-manage multiple development projects and deadlines

Experience

• 5 years of experience in the medical device space either conducting technical training or directly servicing Intuitive products. Ideally this candidate would have both!

• Some experience or willingness to learn documentation processes in a controlled environment such as Agile

• Experience in working in SAP SFDC and ERP systems

• Familiar with adult learning methodologies and training best-practices

• A proven track record of problem solving hands-on involvement to identify issues and seeing solutions through to completion

• Experience with project management and working as a cross functional team member

• Proven ability to develop and implement new processes to support evolving business needs

Desired attributes

• Ambition and strong work ethic

• MDP graduate or some experience leading and mentoring people

• Passion for training and building teams and programs from scratch

• Obsessed with the quality of service and training delivery provided to stakeholders

• Agility to adapt and navigate the grey

• Ability to manage simultaneous projects but focus on the vital few

• Creativity to solve complex problems

Required Education and Training  

• Associates degree or higher with coursework relevant to training manufacturing engineering or educational development

• Minimum 5 years of relevant experience in any of the following: Training Content Development Customer Service Field Service Technical Support

Preferred

• 5 years in the medical device industry with a technical training background

• DaVinci and Ion product knowledge

• OR protocol knowledge

• Software application knowledge

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target base compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time