Assistant Manager, Customer Service (Operations)

âJoin UCTand be part ofthe fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone smartcarand device that uses artificial intelligence.âThis is a critical time for the semiconductor industry and for UCT - as technology evolves we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed a strong focus on quality with a passion for success join us today!â

UCTis looking for a talentedAssistant Manager Customer Serviceto join us inSingapore!

The Assistant Manager Customer Service (Operations)

The AM Ops/CS will be Support for various operational tasks and lead the Customer service team will ensure smooth operations and improving efficiency.

Essential Duties and Responsibilities:

• Liaising between departments to ensure smooth workflow
• Logistic: analysis supply orders and shipment tracking
• Direct Procurement
• Preparing data reports handling correspondence and updating databases
• Process Support: Helping implement operational policies and procedures Forecast demands
• Help in Monitoring performance metrics and implementing improvements
• Problem-Solving: Identifying inefficiencies and developing solutions
• Customer service team leader
• Perform/back Up some Customer service tasks

Knowledge Skills and Abilities:

• Organized and focused with strong attention to detail
• Excellent time management and ability to prioritize effectively
• Self-disciplined and proactive in task execution
• Responsible and highly accountable ensuring reliability in all duties
• Experienced in customer service and operation tasks ( procurement) using SAP systems
• Strong interpersonal communication skills fostering collaboration across teams
• Proven multi-tasking ability in fast-paced environments
• Resilient under pressure capable of supporting dynamic market operations
• Advanced English communication skills both verbal and written
• High proficiency of SAP hands on of various CS and procurement modules and tasks

Educational/Certification Requirement:

• BA in Logistics/operation/ admin or related experience.

Experience Requirement:

• Minimum 6 years experience as a hands-on operation support /managing
• Experience in Customer Support role (advantage) le
• At least 3 years working in an industrial international b-b company preferably high-volume high mix parts.
• Experience with using SAP for Various CS and Operations tasks/modules.
• Experience Using SAP for Various Commercial tasks/modules.
• Team Coordination: Experience liaising between departments ensuring smooth communication and task execution.
• Logistics & Supply Chain: Hands-on involvement in inventory management shipment tracking or vendor coordination.
• Familiarity with ERP platforms (e.g. SAP Oracle) and proficiency in MS Office (Excel Word PowerPoint).
• Customer & Stakeholder Interaction: Experience handling client queries preparing documentation and supporting service delivery.
• Demonstrated ability to resolve day-to-day operational issues in fast-paced environments.
• Data & Reporting: Experience preparing data reports

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under laws and regulations.

Required Experience:

Manager