Director of Short-Term Rentals

Join Our Team at Schaffers Mill in Beautiful Truckee CA!

Were seeking a Director of Short-Term Rentals to lead our exclusive accommodations this role youll oversee all aspects of the rental program and serve as the key liaison between homeowners Schaffers Mill Exclusive Accommodations Schaffers Mill Club and the Community Association.

Annual compensation: $90000 - $100000 BOE

• Implement and facilitate marketing material and sales programs targeting existing and prospective Rental Program Owners. Ensure such programs are maintained and executed as planned.
• Facilitate and report monthly on the current rental inventory of each property potential units at risk (sales) and potential prospects.
• Identify potential threats to the rental program and in conjunction with Club personnel build retention programs to maintain rental units as well as increase rental inventory.
• Implement and facilitate the owners onboarding program.
• Facilitate all owners communication and requests and needs as it relates participation in the Rental Program.
• Facilitate and maintain the owners portal communication tool.
• Administer and monitor all Rental Program Owner records.
• Maintain communication with Owners.
• Inspect Units on a quarterly basis and follow up on all maintenance and housekeeping needs identified during inspections.
• Be the first point of contact for all owners related issues not resolved at the property level.
• Assist in the formulation and justification of the departmental budget and provide supporting documentation for new programs and expenditures.
• Provide Ideas and suggestions for new products services technology and processes to ensure a competitive position and in anticipation of changing guest needs within the dynamic hospitality environment.
• Work in tandem with the Schaffers Mill Club Team to provide positive experiences for all Members and Renters.
• Meet with owners while on property to maintain positive relations.
• Owner relations manager is the liaison between Homeowners and SMEA.
• Work with Homeowners to complete specified renovations to design and bring all Units up to full compliance.
• Answers Homeowner questions regarding rate structures packages etc.
• Coordinate operational elements of managing Rental Management Agreement Programs with General Manager to ensure effective administration of the Rental Program.
• Manage Residential Owner Relations program and process while acting as the main contact for any Owner Relations issues.
• Ensure ala carte service offering is maximized to drive rental related revenues.
• Work with operations departments to ensure timely and accurate accounting of these services.
• Ensure timely and accurate billing of operational charges or quarterly assessments.
• Maintain all contract documents on all residential units to include warranty rental program if applicable and residential shared contracts such as extermination landscaping etc. and work with appropriate individuals to insure completion.
• Communicate weekly with other Club and HOA Leadership and assist in decision-making process when needed.
• Communicate with owners regarding accounting housekeeping/engineering issues reservations and insurance compliance.
• Maintain owners records.

• Be knowledgeable of SMEA rental program and rental contract terms & conditions. Be able to discuss program procedures and benefits with potential rental program participants.
• Ability to create and foster relationships with owners guests and employees.
• Must be highly organized with the ability to manage substantial paperwork and be able to effectively communicate verbally and in writing. Ability to write and comprehend instructions correspondence letters and memos.
• Must be detail oriented.
• Requires good communication skills both verbal and written. Must be able to speak read write and understand the primary language(s) used in the workplace.
• Ability to make decisions with general policies and procedures available for guidance.

• To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Required:
  • Have proper Vacation Rental/Property Management Certification.
  • Positive attitude professional manner and appearance in all situations.
  • Ability to prospect for new business creating new leads and awareness of Schaffers Mill.
  • Ability to portray Schaffers Mill as a unique destination resort.
  • Ability to make oral presentations to both large and small groups.
  • Demonstrated experience and capability in the areas of budget development fiscal management strategic planning staff management and sales.
  • Demonstrate quality written verbal and interpersonal communication skills.
  • Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends/holidays.
  • Positive attitude professional manner and appearance in all situations.
  • Demonstrated quality written verbal and interpersonal communication skills.
  • Effective questioning and discovery skills and ability to listen with empathy to uncover customer needs.

• Must be able to read and understand written and oral instructions.
• Must be able to comprehend topics of a conceptual nature.
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
• Ability to compute rate ratio and percent and to draw and interpret graphs.
• Ability to work with mathematical concepts such as probability predictability and deductions.
• Ability to define problems collect data establish facts and draw conclusions.

• Bachelors Degree with an emphasis in Marketing Business Communications or equivalent or a minimum of three (3) years applicable and progressive sales event and management experience; preferably in the hospitality industry.
• Previous experience in real estate and/or short-term rental programs.
• Previous experience at a high-end luxury golf community or resort is a positive.

Required Experience:

Director