Raging waters Sydney In-Park Revenue Coordinator

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Raging Waters Sydney is the biggest and wildest waterpark in Sydney and its where summer fun comes to life! Home to over 40 epic slides and attractions including wave pools thrill rides and our epic Dinosaur Lagoon its the ultimate place to cool off and make unforgettable memories.

As part of our team you wont just be coming to work youll be part of the action bringing the fun energy and excitement to many guests every day.

We are currently looking for a:

Raging waters Sydney - In-Park Revenue Coordinator

About the role:

The Guest Operations Coordinator is responsible for the day-to-day operational leadership of Admissions Guest Experience and Retail ensuring a seamless guest journey from arrival to exit.

This role is a hands-on operational leader who drives frontline performance service standards safety compliance and revenue outcomes across all front-of-house commercial touchpoints. The Coordinator ensures all teams are rostered trained supported and accountable for delivering an outstanding guest experience while maximising per-cap revenue opportunities.

Roles & Responsibilities:

Roles & Responsibilities

Operational Leadership

Lead daily park operations across Admissions Guest Experience and Retail
Ensure all locations are fully staffed stocked and operationally ready prior to park opening
Drive consistent upsell and upgrade behaviours across all departments

Commercial & Revenue Performance

Drive per-cap revenue across admissions upgrades retail and in-park products
Lead daily sales focus including promotions bundles and impulse purchases
Ensure merchandising standards are executed to maximise conversion
Support new product launches campaigns and in-park activations

Team Leadership & Development

Lead coach and develop Team Leaders and frontline staff
Support recruitment onboarding and training of seasonal staff
Ensure staff are correctly trained and compliant prior to shifts
Support rostering through Quinyx to ensure optimal coverage

Stock Assets & Presentation

Oversee daily stock checks and replenishment
Ensure retail stores are visually merchandised to brand standards
Maintain presentation standards across all guest-facing locations
Conduct audits and stocktakes

Offseason

During the off-season the Guest Operations Coordinator will remain highly engaged across the business supporting a range of operational and commercial functions. This may include leading the Call Centre and Guest Experience team assisting with group bookings and event enquiries supporting seasonal recruitment and onboarding and contributing to the development and refinement of standard operating procedures (SOPs). The role is flexible and hands-on providing critical operational support to ensure the park is fully prepared for each new season.

Requirements

Languages: Fluent English

Skills & Experience:

Proven experience in frontline operations retail hospitality or attractions
Strong people leadership and coaching capability
Excellent guest service and conflict resolution skills
Commercial mindset with sales and revenue focus
Ability to work in a fast-paced high-volume environment
Strong organisational and decision-making skills
Availability to work weekends public holidays and peak periods.

Relationships

Internal: General Manager / Facilities / Finance / Food & Beverage / Guest Experience/ Operations / People & Culture / Retail / Sales & Marketing / Commercial Teams.

External: Guests/ Contractors / Suppliers / Business Partners.

Organisation

Any other relevant comments:

Ability to work flexible working hours including but not limited to weekends evenings and public holidays.
Adhere to the Company Code of Conduct policy.
Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates.
Be able to work in all weather conditions including sun and rain hot and cold climates indoor and outdoor work.
To carry out all duties and responsibilities as assigned by your Direct Manager General Manager or any member of the Management Team.
Adhere to the Employee Handbook content and requirements.
Smoking in the workplace is allowed in designated smoking areas only where permitted by the applicable legislation of the jurisdiction.

Team member benefits:

Do not miss the chance to spark your career now!

Required Experience: