Sales Operations & Support Coordinator II (Mis-Ship)

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

Position Summary:

The MisShipment & Freight Claims Coordinator is responsible for the endtoend management of MisShipment Orders and Freight Damage/Loss Claims across North America. This role plays a critical part in protecting Vertivs customer experience ensuring operational accuracy and driving recovery performance. The coordinator is expected to balance adherence to corporate policies and procedures with responsiveness to customer needs delivering a consistently high level of service to both internal and external stakeholders.

Success in this position requires strong cross-functional communication and collaboration with Sales Order Management Logistics/Transportation Quality and Customers. The coordinator will actively manage case investigations documentation resolutions and follow-through to support timely recovery customer satisfaction and operational integrity.

Job Responsibilities:

Mis-shipment and Freight Claim Order Processing

• Investigate and validate mis-shipment/freight claims.
• Assemble complete evidence packages (POD photos BOL shipment details)
• Coordinate with Customers Customer Service Shipping and Quality
• Issue corrective actions such as re-shipments replacements or returns
• Ensure on-time documentation within carrier filing windows; communicate statuses and next steps to stakeholders
• Provide customers and internal teams with clear status updates and next steps.

Customer and Cross-Functional Communication

• Act as the primary point of contact for mis-shipment and freight-cases updates
• Collaborate with Sales OM Logistics Plant and Quality to resolve operational issues
• Provide proactive updates issue summaries and recommended actions.

Reporting Documentation & Compliance

• Maintain accurate records case logs and audit-ready documentation
• Prepare monthly reports summarizing case trends and issue types
• Support continuous improvement by identifying recurring issues and operational gaps.

Qualifications:

• 2 years minimum exposure in a Sales/Order entry support role ideally within a
• Manufacturing/Engineering setting.
• Bachelors degree of any 4-year course.
• Efficiently organize and manage multiple priorities.
• Possess computer proficiency including familiarity with Microsoft Word and Excel.
• Display a proactive flexible approach to working within a team environment.
• Previous experience in an Electrical Contracting / Engineering/ Estimating background environment
• though preferable is not essential

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example