DCFW Chief Operating Officer

Agency

Dept of Health and Human Services

Division

Child and Family Well Being

Job Classification Title

Program Manager II (NS)

Position Number

Grade

NC21

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.

Description of Work

The mission of the Division of Child and Family Well-Being (DCFW) at the North Carolina Department of Health and Human Services (NCDHHS) is to ensure that North Carolinas children grow up safe healthy and thriving in nurturing and resilient families and communities. DCFW was established as a new division at NCDHHS in January 2022 with the aim of integrating behavioral health physical health and social programs to provide coordinated and streamlined whole-family care. DCFW operates major nutrition programs for children families and seniors (including the Supplemental Nutrition Assistant Program (SNAP) the Special Supplemental Nutrition Program for Women Infants and Children (WIC) and the Child and Adult Care Food Program (CACFP)); Early Intervention/North Carolina Infant Toddler Program (NC ITP) which supports families and their children birth to age three who have special needs; and programs to address physical and behavioral health needs from birth through the course of childhood. DCFW has over 850 permanent employees an operating budget of over $570 million and over 40 unique programs serving children and families across North Carolina. Learn more at

The position of DCFW Chief Operating Officer (COO) reports directly to the Director of the Division of Child and Family Well-Being (DCFW). The COO provides day-to-day operational leadership for DCFW and directly supervises operational staff supporting DCFW sections. The position manages the efficiency of current strategy and business functions planning changes and updates to day-to-day operations and collaborating with other executive staff to set and meet business objectives.

The position is a strategic partner in working with the leadership team on strategic planning and directing key operational activities within the Division to meet its goals and objectives. The Chief Operating Officer leads strategic planning and execution as it relates to operational excellence performance management information systems infrastructure and strategic communications for the entire Division.

The position has a strategic interface especially as it relates to leading the planning and execution of Division-wide strategic initiatives in partnership with the DCFW executive and senior leadership DCFW program staff and departmental shared services such as finance human resources IT legal and communications.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range $67996 - $132593

Recruitment Range $67996 - $100000

**Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours**

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience with business operations and core functional areas such as budgeting contracts HR operational performance in a government agency or large-scale organization such as large insurers college systems hospitals and/or large medical practices.

• Demonstrated experience with strategic planning in business operations including developing solutions tools processes and systems to improve operational effectiveness and efficiency.

• Proven experience analyzing and presenting operational or fiscal data to aid in monitoring program performance generating reports or supporting continuous improvement.

Posting closes at 11:59 p.m. the night before the closing date

Position is funded in part through federal funds

About The Division of Child and Family Well-Being:

The Division of Child and Family Well-Being works to promote healthy and thriving children in safe stable and nurturing families schools and communities. The division includes complementary programs that primarily serve children and youth to improve their health and well-being.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees.
Visit website forState Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy which consists of complying with all federallaws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.

• If multiple applications are submitted to an individual posting only the most recent application received prior to the closing date will be must be submitted by 11:59 PM the night BEFORE the closing date.

• Applicantsmaybe subject to a criminal background check. All candidates selected for positions considered Positions of Trustwill besubject to a criminal background check.

• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

• For a list of organizations that perform this specialized service please visit the NACES membership website at Credit Verification

  Degrees must be received from appropriately accredited institutions. Transcripts degree evaluations and cover letters may be uploaded with your application.

  Veterans and National Guard Preference

  • Applicants seeking Veterans Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.

  • Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.

  • Applicants who are former members of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

  ADA Accommodations

  Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person Substance Abuse Professional Practice Board etc.) indicated below.

  CONTACT INFORMATION:

  If there are any questions about this posting please contact Talent Acquisition at. Resumes will not be accepted in lieu of completing this application.

  Minimum Education and Experience

  Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

  Minimum Education and Experience

  Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

  • Bachelors degree from an appropriately accredited institution and five (5) years of experience in the program area of assignment including two years of supervisory program experience; or

  • an equivalent combination of training and experience.

  EEO Statement

  The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

  Recruiter:

  Tandrea Lanae Jones

  Email: