Special Assets Officer
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Job Location:
Liberty Lake, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
The Special Assets Officer is responsible for effectively managing delinquent real estate loan accounts overdrawn share accounts repossessions asset recovery and bankruptcies. This role minimizes loan losses and risk to the credit union while ensuring the best possible outcome for both the organization and the member. It requires a strong knowledge of department policies and a high degree of independent decision-making within established guidelines.
Core Job Requirements/Outcomes
- Manage specialty collection portfolios by promptly contacting members addressing delinquencies coordinating recovery actions and minimizing financial risk through consistent monitoring and resolution.
- Recommend loss mitigation strategies by evaluating risk through thorough assessments of account information and recommending appropriate recovery actions.
- Support legal recovery efforts by working with attorneys and third-party vendors to ensure timely and accurate referrals for bankruptcies foreclosures and repossessions in alignment with policies procedures and regulatory guidelines.
- Maintain compliance documentation integrity and department performance by ensuring all account activities adhere to FDCPA TCPA FCRA UDAAP bankruptcy codes internal controls and established service level agreements (SLAs).
Other Essential Functions
- Build and maintain member trust by delivering empathetic professional communication during financial hardship and asset recovery discussions.
- Stay current on regulatory changes by attending training and applying knowledge to ensure all processes comply with applicable laws and investor requirements.
- Collaborate with internal teams and external vendors by supporting workflow continuity sharing knowledge and assisting with workload management.
- Foster a collaborative team environment by participating in team initiatives supporting cross-training and proactively identifying opportunities for process improvements.
Qualifications :
Education: High school diploma or equivalent required.
Certifications: Consumer Credit Counselling Certificate preferred.
Job Experience: Minimum three years experience in real estate and/or consumer collections or relevant experience in a financial institution required.
Software Skills: Previous experience with PACER COVIUS FREDDIE MAC SERVICING and Temenos is desired. Proficient knowledge of MS Office programs including Outlook Word Excel and Teams.
Physical Demands: Must be able to regularly talk hear and operate a computer keyboard and mouse and occasionally lift pull/push and carry up to 10 pounds with accommodations.
Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress fast-paced deadline-oriented environment.
Other: Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.
Additional Information :
Please review our website for more informaiton at Work :
No
Employment Type :
Full-time
Key Skills
About Company
STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving ... View more
