EN Reservation Agent
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Reservations Agent youll be the first point of contact for guests handling all reservation inquiries promptly and professionally while maximizing revenue through effective upselling.
Youll deliver passionate and knowledgeable service ensuring every interaction is friendly and personalised. Youll manage guest details in the PMS system confirm bookings and maintain clear communication across departments to fulfill special requests. Familiarity with our reservations system rate structures and property features will help you optimise occupancy and meet targets. Youll also stay informed on promotions maintain strong product knowledge and actively promote the Accor Loyalty Program.
In this role youll represent our brand standards by answering calls efficiently sharing sales leads and creating seamless experiences for both internal and external guests.
Qualifications :
- Experience in a similar reservations environment alternatively customer service experience is required preferably in a Hotel environment
- Strong knowledge of hotel systems such as OPERA is preferred but not essential.
- Competent verbal and written communication skills
- Proven ability to deliver exceptional service and build rapport with guests over the phone
- Experience providing prompt and efficient service including upselling
- Flexible working a variety of shifts including some weekends and public holidays.
- Have full working rights in Australia
Remote Work :
No
Employment Type :
Casual
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
