Guest Service Agent Full time Part time
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for Part time /Full time Guest Service Agent
As a Guest Service Agent youll be the first and last point of contact for our guestsplaying a vital role in shaping their overall experience. From seamless check-ins and check-outs to creating genuine connections and offering thoughtful service youll help transform a simple stay into something special.
Your responsibilities will include:
- Greeting guests with warmth and professionalism
- Managing check-in/check-out procedures efficiently
- Assisting with guest inquiries and delivering personalised recommendations
- Handling reservations and room allocations when required
- Processing payments using POS and property management systems
- Knowledge of Opera cloud system essential.
- Ensuring the front desk area remains welcoming organised and secure
- Working collaboratively with other departments to exceed guest expectations
Qualifications :
- Previous experience in a hotel resort or hospitality environment is highly regarded
- Minimum of 12 months experience in a customer service role
- Strong interpersonal and communication skills
- A passion for hospitality and creating memorable guest experiences
- A proactive solution-focused mindset with attention to detail
- Flexibility to work a rotating roster including evenings weekends and public holidays-Also covering night shifts when required.
Additional Information :
The Mercure brand is part of the Accor Group. As the global market leader Accor Hotels offers a worldwide network of hospitality and tourism services with a diverse portfolio of renowned brands. Just a few of the perks include:
- Ongoing Career and Professional Development Opportunities
- A Rewarding Work Environment
- Global Discounts on Hotel Accommodation & Food and Beverage
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Apps
- Benefits
- Corporate Recruitment
- Android Development
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
