The purpose of this role is to ensure the internal customer (in this case a region) gets the best level of service for their applications in a cost effective manner.
Job Description:
Delivery Manager - Role Overview
Lead the delivery of large-scale global technology projects for high-profile clients serving as the primary point of contact for client relationships and ensuring seamless execution across business and technical domains. Drive consultative selling technical leadership and governance while fostering a culture of innovation agility and best practices.
Key Responsibilities
- Client Relationship & Consultative Selling:
- Act as the primary client partner building and maintaining strong long-term relationships at all levelsfrom operational teams to CXOs.
- Understand client needs and translate them into actionable strategies and solutions.
- Serve as a trusted advisor providing strategic guidance handling escalations and ensuring client satisfaction
- Delivery Management:
- Oversee end-to-end delivery of complex projects ensuring alignment with client objectives and company goals.
- Manage multiple stakeholders including global clients internal teams and external partners.
- Implement industry best practices in project management agile methodologies and governance
- Technical Leadership & Governance:
- Provide strong technical leadership ensuring solutions are robust scalable and aligned with business needs.
- Understand and discuss technology solutions with clients including AI and digital transformation initiatives.
- Drive adoption of best-in-class tools processes and frameworks for delivery excellence.
- Strategic Planning & Growth:
- Develop and execute strategic plans to achieve client growth targets and expand business opportunities.
- Collaborate with creative technical and business development teams to deliver innovative solutions.
- Team Leadership & Development:
- Lead mentor and develop high-performing teams fostering a positive collaborative work environment.
- Evaluate and improve team performance ensuring alignment with client and organizational goals
- Hands-on Delivery & Continuous Improvement:
- Maintain a hands-on approach staying close to project execution and technology trends.
- Promote continuous learning innovation and process improvement across the organization.
Must-Have Qualifications
- Extensive experience managing large-scale global technology projects in a fast-paced agile environment.
- Proven track record in consultative selling client relationship management and business growth.
- Strong technical leadership and understanding of technology business including AI cloud and digital transformation.
- Excellent communication empathy and stakeholder management skills.
- Ability to understand and implement industry best practices in delivery governance and team development.
- Multiple domain expertise is highly valued.
Location:
DGS India - Bengaluru - Manyata N1 Block
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
Required Experience:
Manager
The purpose of this role is to ensure the internal customer (in this case a region) gets the best level of service for their applications in a cost effective manner.Job Description:Delivery Manager - Role OverviewLead the delivery of large-scale global technology projects for high-profile clients se...
The purpose of this role is to ensure the internal customer (in this case a region) gets the best level of service for their applications in a cost effective manner.
Job Description:
Delivery Manager - Role Overview
Lead the delivery of large-scale global technology projects for high-profile clients serving as the primary point of contact for client relationships and ensuring seamless execution across business and technical domains. Drive consultative selling technical leadership and governance while fostering a culture of innovation agility and best practices.
Key Responsibilities
- Client Relationship & Consultative Selling:
- Act as the primary client partner building and maintaining strong long-term relationships at all levelsfrom operational teams to CXOs.
- Understand client needs and translate them into actionable strategies and solutions.
- Serve as a trusted advisor providing strategic guidance handling escalations and ensuring client satisfaction
- Delivery Management:
- Oversee end-to-end delivery of complex projects ensuring alignment with client objectives and company goals.
- Manage multiple stakeholders including global clients internal teams and external partners.
- Implement industry best practices in project management agile methodologies and governance
- Technical Leadership & Governance:
- Provide strong technical leadership ensuring solutions are robust scalable and aligned with business needs.
- Understand and discuss technology solutions with clients including AI and digital transformation initiatives.
- Drive adoption of best-in-class tools processes and frameworks for delivery excellence.
- Strategic Planning & Growth:
- Develop and execute strategic plans to achieve client growth targets and expand business opportunities.
- Collaborate with creative technical and business development teams to deliver innovative solutions.
- Team Leadership & Development:
- Lead mentor and develop high-performing teams fostering a positive collaborative work environment.
- Evaluate and improve team performance ensuring alignment with client and organizational goals
- Hands-on Delivery & Continuous Improvement:
- Maintain a hands-on approach staying close to project execution and technology trends.
- Promote continuous learning innovation and process improvement across the organization.
Must-Have Qualifications
- Extensive experience managing large-scale global technology projects in a fast-paced agile environment.
- Proven track record in consultative selling client relationship management and business growth.
- Strong technical leadership and understanding of technology business including AI cloud and digital transformation.
- Excellent communication empathy and stakeholder management skills.
- Ability to understand and implement industry best practices in delivery governance and team development.
- Multiple domain expertise is highly valued.
Location:
DGS India - Bengaluru - Manyata N1 Block
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
Required Experience:
Manager
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