BPO Product Trainer
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview: Associate Trainer
Location: Fully Onsite (BGC Taguig) Schedule: Shifting Schedules
Core Responsibilities
- Instructional Design: Apply end-to-end methodologies to design develop and maintain high-quality training curricula and content.
- Training Delivery: Execute engaging training sessions using diverse and effective facilitation techniques.
- Needs Analysis & Research: Conduct ethical research to accurately identify performance gaps and training requirements.
- Performance Support: Provide post-training floor support to reinforce learning and drive continuous performance improvement.
- Analytical Problem Solving: Evaluate data from various sources to resolve complex issues and propose multi-faceted solutions for stakeholders.
Candidate Profile
- Education: Graduate of any four-year degree program.
- Professional Experience: * A minimum of 4 years of total BPO experience.
- At least 2 years specifically as a trainer (BPO or shared services).
- A total of 3 years of experience focusing on soft skills and customer service training.
- Domain Expertise: Strong background in Customer Service (CS) and Communications; a background in Technical Support is preferred.
- Technical Skills: Proficient in MS Office (Word Excel PPT) for documentation and reporting.
- Communication: Exceptional verbal and written skills with a professional lead-by-example attitude.
Employee Benefits
- Comprehensive Health: Free HMO and life insurance for the employee plus two dependents.
- Financial Incentives: Eligibility for quarterly performance-based bonuses.
- Career Growth: Fast-tracked promotion opportunities and professional development.
- Culture: A work environment that prioritizes a healthy work-life balance.
Key Skills
- B2B Sales
- Customer Service
- Communication skills
- Outbound Sales
- Account Management
- Upselling
- Customer Support
- Data Mining
- 3G
- Human Resources
- Internet Of Things
- 4G/LTE
