Retail BPO Team Lead
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Job Location:
Cebu City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Retail Team Lead (Cebu City)
Account Type: Retail (Voice Support)
Location: 100% Onsite (Cebu)
Schedule: 24/7 Operations (Shifting Schedules)
Start Date: Immediate
Candidate Profile
We are looking for a dynamic leader to drive results in our retail voice account.
- Experience: Minimum of 2 years as a team lead in a BPO setting (retail experience is a significant advantage).
- Education: Completion of at least 2 years in college (no remaining/failed subjects).
Core Responsibilities
As a team lead you will be responsible for the growth and performance of your direct reports through:
- Performance Oversight: Monitoring daily metrics and ensuring the team meets operational efficiency and quality standards.
- People Development: Providing regular coaching constructive feedback and training to foster professional growth.
- Strategic Delegation: Distributing tasks based on agent strengths and managing workloads to meet tight deadlines.
- Effective Communication: Serving as the bridge between management and the frontline ensuring policy updates and expectations are clearly understood.
- Conflict Management: Maintaining a healthy workplace culture by proactively resolving internal team issues.
Why Apply
- Fast-Track Hiring: We are looking for leaders who can start ASAP.
- Dynamic Environment: Gain experience leading a fast-paced retail account.
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
