Online Chat Representative

Stockton, CA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Online Chat Representative

Job Responsibilities:

Engage with customers through online chat to provide assistance answer queries and resolve issues in a timely and professional manner.
Provide information about financial products and services offered by FDR Financial Group.
Maintain a positive and helpful attitude while interacting with customers to ensure high customer satisfaction.
Document customer interactions and follow up on any outstanding issues or requests.

Essential Qualifications:

Excellent written communication skills to effectively communicate with customers through online chat.
Strong customer service orientation with the ability to empathize and problem solve.
Basic knowledge of financial products and services.
Ability to multitask and prioritize tasks effectively.

Desired Experience:

Minimum of 1-2 years of experience in a customer service role.
Experience working in a fast-paced and dynamic environment.

Salary & Benefits:

Competitive salary based on experience.
Health insurance retirement plans and other benefits provided.
Ongoing training and development opportunities.

Job Description: Online Chat RepresentativeJob Responsibilities: Engage with customers through online chat to provide assistance answer queries and resolve issues in a timely and professional manner. Provide information about financial products and services offered by FDR Financial Group. Maintai...