Service Desk Engineer (1st Line)

Job Title: Service Desk Engineer (1st Line)

Location: Based from our Newcastle office (Cobalt Business Park)

Annual salary: Circa 25000 depending on experience

About Cybit

Predict. Protect. Perform

Cybit delivers data and AIled technology to help organisations work more securely productively and with confidence across digital workspaces cloud security and managed services. Our mission is to create positive business outcomes and support the people and communities our customers serve. We believe the right technology delivered well drives resilience performance and meaningful impact.

Why Join Us

Be part of a dynamic outcomefocused and peoplefirst team across Berkshire and Newcastle where talent ideas and collaboration are genuinely valued. Youll have the opportunity to make a real impact on how we deliver technology and how our brand is experienced while building a meaningful career and helping to create a safer more resilient future.

Guide to what a Service Desk Engineer (1st Line) does at Cybit

Working within the Support team the Service Desk Engineer provides technical support and maintenance to all supported IT business users systems hardware and applications. Whilst providing expert technical support the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.

This role offers clear opportunities for progression and professional development providing a strong pathway to grow capability and advance your career within a dynamic technology organisation.

We are looking for someone with

• Experience in a 1st Line / Service Desk / Helpdesk role (MSP experience a bonus)
• Good understanding of Windows 10/11 and Microsoft 365
• Basic knowledge of:
• Active Directory (users groups password resets)
• Email troubleshooting (Exchange / M365)
• Networking fundamentals (DNS DHCP IP addressing)
• Experience logging and managing tickets in a ticketing system
• Ability to follow processes and escalate issues appropriately
• Ability to prioritise workload in a fast-paced environment
• Good attention to detail and documentation
• A team player who can also work independently

Be well looked after

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:

• Enhanced Pension contribution scheme
• 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
• Healthcare cash plan
• Private Medical Insurance (after 12 months service)
• Company electric car scheme
• Cycle to work scheme
• Employee assistance programme
• Occupational sick pay
• Birthday day off
• Enhanced family leave
• Volunteering time available

Cybit is passionate about having a diverse workforce by encouraging equality diversity and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.

Required Experience:

IC