Director, Service Platforms
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Job Summary
As the platform owner you will shape the Service Platform roadmap drive innovation (including AI and automation) mature governance and optimize the platform experience for both internal teams and external customers. You will lead a highperforming team of architects business analysts developers testers and administrators while collaborating closely with senior stakeholders across IT Data and the wider business. This role strategically and tactically manages our financial skills and effort investments in our Service Platforms. The position ensures that our tools and technologies truly enable us to do business better for our shareholders employees and customers alike.
Role Overview
Strategic ownership of Service Platforms tooling for Unified Support
- Strategic Tactical and Operational accountability for the Service Platform ensuring availability and integrity through effective change and risk management
- Lead solution governance across the portfolio of platforms including vendor selection and management solution lifecycle strategies and plans and change advisory boards.
- Operate with clear sense of accountability for the timeliness quality and ROI of all platform decisions projects and enhancements.
- Own and continuously improve the demand management process ensuring:
- Users always have reliable efficient and relevant solutions.
- Prioritization is transparent and consistently aligned with business objectives across functions.
- Expectations are managed effectively balancing what we can and cannot commit to.
- Leadership changes in prioritization are supported by data and impact analysis for confident decision-making.
- Proactively manage executive and leadership communications using tools such as self-serve dashboards and data-driven summaries. Make certain critical impact is transparent when change arises.
- Lead and develop a multidisciplinary team of Architects Business Analysts Developers Testers and Administrators fostering a strong engineering culture and commitment to efficiency and quality.
- Monitor the impact of initiatives and provide strategic insights to maximize the value of our financial and talent investments through effective prioritisation and resource planning.
GCS IT Budget Management & Cost Optimization
- Partner closely with GCS and IT Finance teams to ensure that budget allocations align with business priorities and that transparency supports confident decision-making.
- Proactively manage license assignments and renewals throughout the year to stay within budget.
- Collaborate on renewals and cost optimization opportunities that impact budget performance.
- Navigate in-year budget adjustments with strong stakeholder management ensuring new investments are backed by ROI analysis and appropriate executive approval.
- Support delivery of savings initiatives with diplomacy and strategic foresight.
People Management
- Champion the IFS Aspire2Thrive Program by driving effective goal setting talent assessment succession planning promotions and professional development to drive team and individual performance.
- Lead mentor and develop a high-performing team that works efficiently follows established best practices and adapts with agility and innovation to meet business needs.
- Guide the team through change ensuring smooth transitions and minimal disruption.
Additional Responsibilities
- Promote data-driven decision-making and continuous improvement across all functions.
- Communicate clearly and effectively to align teams with evolving business priorities.
- Represent the team in executive forums and cross-functional initiatives.
- Define and execute team plans that align with broader organizational goals.
- Identify manage and mitigate risks that could impact business objectives.
- Operate with transparency integrity and commitment to agreed priorities.
Success in this Role Looks Like
- A well-connected ecosystem of Service Platforms that empower the business.
- Effective high quality and timely lifecycle management of new business needs and continual improvements.
- Confident data-backed decisions on IT investments.
- A high-performing motivated team delivering measurable business outcomes.
- Financial accountability for platform decisions.
- Sustained alignment between all platform management functions around IFS with specific emphasis on platforms that directly integrate and directly impact our ability to deliver an efficient and high quality service to our customers.
Qualifications :
- 3 years of people management experience
- 7 years of developing governing or running projects and programs on service platforms
- ITIL certifications
- ServiceNow and Jira experience highly preferable
Additional Information :
We believe that coming together as a community in person is important for innovation connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
We are growing! At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide! We help companies who want to be their best when it matters most at their #momentofservice. Visit https://ifs.link/IzM0px to find out mo ... View more
