Customer Service Analyst
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Job Location:
Maidenhead - UK
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Reporting to the Customer Service Manager the Customer Service Analyst will:
- Create new Customer setup requests and give the first stage approval for new accounts.
- Initiate and approve amendments to existing accounts.
- Be responsible for front line support for blocked customer orders involving contacting customers and managing the order block removal through SAP
- Handle Customer Complaints in the first instance
- Generate proforma invoices when required
- Receive general customer enquiries and work to resolve where possible
- Contact customers to obtain information as required
- Communicate with internal departments sales teams and customers to complete order processing functions
- Liaise with the BPO (Business Process Outsourcing) and FSS (Financial Shared Services) departments to ensure all areas of the sales order are accurately recorded and processed
- Support the training of new starters
- Responsible for understanding and complying with all company policies and procedures
- Other responsibilities as assigned by Supervisor
Qualifications :
Strong Customer service experience required
- Must be confident talking to customers on the phone
- Customer complaint handling experience preferred
- Excellent communication skills (Orals and Written)
- Prior SAP experience preferred
Systems
- SAP
- Microsoft Suite including good competence in Excel is a requirement for this role
Business Knowledge
- Customer Service
- Pharmaceutical Industry background (preferred)
Additional Information :
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
No
Employment Type :
Full-time
Key Skills
About Company
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuro ... View more
