Business Relationship Manager Lead

Santa Ana, CA - USA

Yearly Salary: $ 140670 - 194833

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

CAREER DESCRIPTION

Business Relationship Manager Lead

(Technology Services Manager Senior)

Salary may be negotiable within the applicable range of the classification and successful candidates qualifications subject to appropriate authorization.

OPEN TO THE PUBLIC

This recruitment will establish an open eligible list that will be used to fill current and future Technology Services Manager Sr positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY

This recruitment will be open for a minimum of five (5) business days and will close on

Friday February 27 2026 at 11:59pm (PST).

ORANGE COUNTY INFORMATION TECHNOLOGY
The mission of Orange County Information Technology (OCIT) is to provide innovative reliable and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications network services application support service desk desktop support as well as data center services.

Clickhere for more information on OCIT.
Click herefor more information on the County of Orange.

THE OPPORTUNITY
The Orange County Information Technology (OCIT) Department is seeking to fill a Business Relationship Manager Lead (Technology Services Manager Senior) position currently reporting to the County Chief Information Officer. This position will serve as lead to the Business Relationship Management (BRM) team which strives to foster strong relationships and communicates and collaborates with various client departments to ensure that their business requirements are understood and services are delivered effectively. This cross-departmental collaboration is essential for delivering value to addition this position will be overseeing the Stakeholder Communications function and will be responsible for direct supervision of six (6) Business Relationship Managers and one (1) Public Information & Affairs Analyst.

The Business Relationship Manager Leads duties and responsibilities will include the following:

Serving as lead to the BRM team accountable for the teams results providing guidance to the other BRMs and responsible for coordinating the teams work and other support.
Working in a multidisciplinary IT environment including IT teams and coordinating efforts to meet business goals
Serving as the primary liaison and advocate between County departments and OCIT fostering strong partnerships and ensuring effective communication across organizations.
Interacting closely with County departments and third-party contracted service providers to support overall customer well-being including monitoring customer satisfaction understanding departmental business practices proactively identifying and addressing issues and serving as an escalation point of contact when needed.
Explaining and presenting complex technical and business information clearly and effectively to staff management and executive leadership.
Acting as a strategic partner within the business unit to facilitate IT project initiation requirements shaping and prioritization
Explaining and presenting complex technical information clearly to different levels of staff management and executives
Maintaining and updating policies and procedures in alignment with best business practices
Staying informed of policy changes and collaborating with County departments to meet emerging challenges
Overseeing and developing multi-year technology strategy and financial plans to meet department IT needs and ensure effective service delivery
Making policy recommendations and business decisions using sound judgement and risk management T
Traveling throughout Orange County and attending staff meetings as needed along with performing related duties as assigned

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
In addition to the minimum qualifications the ideal candidate will demonstrate at least three (3) years of experience analyzing researching and understanding complex technical solutions within a business or enterprise IT environment as well as demonstrated knowledge of IT-related budgets procurement processes and business operations that support enterprise technology services.

The ideal candidate will possess extensive experience and knowledge in the following core competencies:

Technical Knowledge Technical Experience

Ability to analyze research and understand technical solutions
Knowledge of budgets procurement and business processes related to IT services Experience with Microsoft Office Suite Office 365 Cloud Services and mobile devices
Reviewing and facilitating strategic plans to ensure compliance with program and budget requirements
Analyzing qualitative and quantitative data to evaluate effectiveness and overall performance of OCIT service delivery
Utilizing a variety of resources and gathering information to identify areas of improvements and recommend quality improvements

Leadership Skills

Working collaboratively and establishing rapport with staff managers and people
Acting as the department liaison and providing accurate information related to business programs business priorities operations and technology
Collaborating directly with OCIT service delivery and enterprise teams to ensure business needs are met
Building and maintaining positive forward focused customer-oriented work environments
Fostering team atmosphere and reward collaboration

Oral Written Communication Skills

Must have excellent interpersonal skills and the ability to collaborate effectively with various County departments
Communicating effectively on sensitive issues demonstrating excellent conflict resolution skills and diplomacy which leads to successful outcomes
Developing and maintaining business executive relationships
Listening effectively and building consensus among diverse groups for the purpose of meeting IT business objectives
Writing and speaking clearly succinctly and persuasively to clearly convey information

LICENSE REQUIREMENT
Possession of a California Class C Driver License is Required.

MINIMUM QUALIFICATIONS
Please click here for details on this classification including the physical mental environmental and working conditions.

SPECIAL REQUIREMENT BACKGROUND INVESTIGATION
Part of the selection process for positions within Orange County Information Technology (OCIT) requires that all candidates undergo an extensive background investigation process to the satisfaction of the Department. Candidates must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background investigation.

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview (Weighted 100%)
Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicants rating will be based on responses to a series of structured questions designed to elicit the applicants qualifications for the job. Only the most successful candidates will be placed on the eligible list.

Eligible List
Once the assessment has been completed HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Based on the Countys needs the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.

Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders including spam/junk folders and/or accept emails ending with and . If your email address should change please update your profile at.

FREQUENTLY ASKED QUESTIONS
Clickherefor additional Frequently Asked Questions.

For specific information pertaining to this recruitment contact Joanna Xue at or .

EEO INFORMATION

Orange County as an equal employment opportunity employerencourages applicants from diverse backgrounds to apply.

Required Experience:

Manager

CAREER DESCRIPTIONBusiness Relationship Manager Lead(Technology Services Manager Senior)Salary may be negotiable within the applicable range of the classification and successful candidates qualifications subject to appropriate authorization.OPEN TO THE PUBLICThis recruitment will establish an open e...