IT Manager

Come join an incredible organization in a position that positively impacts the lives of City staff and residents!

The City of Milpitas a vibrant community at the Crossroads of Silicon Valley is known for its family-centered neighborhoods cultural diversity and quality education. It offers a range of retail and dining options including major regional destinations that attract visitors from across the Bay Area. With over 40800 jobs and 39600 employed residents Milpitas is a thriving job-rich communityoften referred to as the Crossroads of Silicon Valley. The citys robust employment opportunities make it an attractive place for professionals seeking career growth. To learn more visit This Is Milpitas.

Duties may include but are not limited to the following:

• Implements departmental policies and procedures.
• Plans organizes directs supervises trains and evaluates the work of assigned staff.
• Evaluates operations and activities of assigned responsibilities.
• Represents the department in communication with internal department directors as well as outside agencies and organizations.
• Monitor changes in local state and federal regulations and accreditation standards affecting information security and make policy recommendations.
• Analyzes and anticipates growth needs of the Citys application server resources ensuring the acquisition and timely implementation of required resources.
• Maintains expertise in City standard server hardware database operating systems and software products.
• Oversight of application server hardware and software acquisitions installation and maintenance.
• Directs the provision of technical operating system database and application software support.
• Manages and provides systems administration and technical support for the Citys systems.
• Manages and provides security functions systems backups and data recovery processes for the Citys resources.
• Ensures that the resolution of client assistance and service requests is achieved within previously approved performance measures and client directed service levels.
• Compiles and maintains documentation and establishes appropriate procedures.
• Participates in and/or leads project teams to ensure successful implementation of new systems or upgrades to existing systems.
• Serves as a liaison with hardware and software vendors for the proper acquisition installation operation and maintenance of City resources.
• Develops administers and manages job schedules for the Citys system administration and operation functions.
• Administers user and technology support programs and activities.
• Work with City departments on the development and implementation of goals policies and priorities relating to City-wide host data networking and voice
  applications.
• Participates in the planning and evaluation of IT solutions.
• Maintains the security and accessibility of the Citys computer and network systems including firewall administration and disaster recovery plan
• Plans develops and implements a computerized mapping system that allows the integration of all the Citys geographically referenced data.
• Directs design stages of system development.
• Sets and manages priorities for GIS development and application. Establishes and enforces procedures and standards for system operation.
• Coordinates project and work schedules in accordance with project requirements and priorities.
• Prepare budget recommendations and/or monitor budget expenditures for assigned division(s).
• Oversees application development contract development vendor management and/or software acquisition.
• Creates graphical and tabular output such as maps charts and spreadsheets for use in project analysis council presentations public reference etc.
• Meets and works with users information services staff and vendors to define and implement appropriate GIS applications throughout the City.
• Maintains records program documentation and use procedures.
• Conducts feasibility studies summarizes findings and recommends action.
• Serves as the Citys GIS point of contact.
• Oversees the interfacing and interaction of hardware and GIS software components.
• Provides operational support to GIS end users.
• Develops standard data formats and data entry procedures.
• Supervises and participates in the development of GIS-specific computer programs.

• Overseeing daily IT operations in network systems and cybersecurity program management
• Enhancing cybersecurity maturity while maintaining the reliability of core city infrastructure
• Supporting project delivery vendor management and internal process improvement.
• Support Helpdesk operation and provide management oversight
• Performs other related duties as assigned.

EDUCATION AND EXPERIENCE

Education:

• Possession of a Bachelors degree from an accredited college or university in Computer Science Information Systems Public or Business Administration or a closely related field (or Geography Engineering or Urban Planning if assigned to GIS role).
• Substitution: An Associates degree from an accredited college or university in a closely related field as described above andan additional two (2) years of qualifying experience as described below may be substituted for the Bachelors degree requirement.

Experience:

• Four (4) years of increasingly responsible experience in information technology project management system administration and integration including at least two (2) years of supervising professional and technical staff. Experience working in a public or governmental agency environment is highly desirable.

• Proven leadership in managing enterprise infrastructure (servers networks telecommunications cloud services and virtualization platforms)
• Cybersecurity program development and management
• Experience in implementing or managing cybersecurity frameworks (e.g. NIST CSF CIS Controls ISO Standards)
• Demonstrated ability to manage and mentor technical staff in both operational and project-based work.
• Experience in municipal or public-sector IT environments with knowledge of procurement budgeting and compliance
• Familiarity with Microsoft 365 Azure Cisco networking and wireless systems
• IT Policy development and implementation

LICENSE OR CERTIFICATE

Incumbents must be able to travel to various locations within and outside of the City of Milpitas to fulfill job responsibilities.

• Possession and maintenance of a valid California Drivers License is required.

Panel interviews via Zoom are tentatively scheduled for the week of March 30 2026.

SELECTION PROCESS
The selection process will consist of an evaluation of the applicants training and experience based on the application and responses to the Supplemental Questionnaire. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
Please note:The examination process (including dates) may be changed as deemed necessary by the Human Resources Department. Meeting the minimum requirements listed in this job description does not guarantee advancement in subsequent phases of the selection process.

SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Information Technology Director or designee. Depending on the assignment area exercises general direction over assigned subordinates including Information Technology Analysts Business Systems Analysts or Information Technology Technicians.