Customer Service

Chicopee, MA - USA

Monthly Salary: USD 16 - 17

Posted on: Yesterday

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

Description

National Convenience Distributorsserves customers in the Northeastern United States asthe 4^thlargest full-line convenience store of companieshave shared nearly identical family values corporate cultures and customer-centric philosophiesfor continue and enhanceourlegacy of excellence and sharedbeliefswhile providing value-added services and personalized product recommendations that nurture long-term relationships. By employing talented team members who bring their experience knowledge and commitment to NationalConvenienceDistributors we can transform and grow not only our business but even more importantly yours.

Customer Service:

Seeking an entry level representative to work in our Customer Service Department to join our team. As an entry level representative with a great opportunity to gain experience in the fast-paced world of distribution. The ideal candidate is enthusiastic recognizes attention to detail and is willing to accept new challenges. The successful candidate acts as the primary contact for customers handling high-volume inbound/outbound calls to resolve inquiries complaints and technical issues. Key duties include processing orders updating account records de-escalating customer issues and adhering to company policies to maintain high satisfaction and meet performance metric.

J Polep prides itself in providing a competitive wage and benefit package to employees.

Schedule Monday through Thursday 7:30 am until 4:30 pm Friday 7:30 am until 3:00pm Full Time 40-45 hours per week.

Key Job Responsibilities

Inbound/Outbound Calls:Handling a large volume of calls in a timely manner.
Customer Support:Addressing inquiries troubleshooting product issues and providing accurate information.
Issue Resolution:Managing complaints de-escalating upset customers and providing solutions.
Administrative Tasks:Updating customer records in databases processing orders.

Benefits

Dental Benefits Medical Benefits Paid Vacation and Sick Time and 401K
Life Insurance short term disability long term disability
Our 6 major paid Holidays are New Years Memorial Day 4^th of July Labor Day Thanksgiving & Christmas after completing your 90 days.

Qualifications

The successful candidate must have basic knowledge with Microsoft word/excel
Superior Communication and writing skills.
We are looking for someone who is friendly hardworking and thrives in a fast-paced environment.

DescriptionNational Convenience Distributorsserves customers in the Northeastern United States asthe 4thlargest full-line convenience store of companieshave shared nearly identical family values corporate cultures and customer-centric philosophiesfor continue and enhanceourlegacy of excellence and...