Perinatal Operations Coordinator
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Job Location:
Boston, NH - USA
Monthly Salary:
USD 20 - 35
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Position Summary:
Reporting to the Family Medicine Practice Supervisor the Perinatal Operations Coordinator is responsible for coordinating Pregnancy and Parenting group care managing prenatal postpartum newborn and gynecology appointment scheduling workflows and provider templates and overseeing efforts to improve appointment access attendance and continuity of care for perinatal and gynecology patients. This role involves close collaboration with the Womens Health Lead Nurse the Perinatal Care Coordinator and the Clinical Program Director of Reproductive Health & Gynecology covering operational coordination and clinical scheduling workflows. The Perinatal Operations Coordinator will also support key reproductive and gynecological health initiatives aimed at improving patient access and experience at the health center.
Primary Responsibilities:
Perinatal Group Coordination
Management of perinatal group care:
- Coordinate with operational and clinical teams to ensure appropriate resources and staffing levels for group visits
- Promote group visits across the health center and to patients
- Coordinate across departments to support interdisciplinary groups (e.g. Behavioral Health Nutrition Dental and external partners)
- Collect patient feedback and compile qualitative patient experience data
Recruitment for groups:
- Work with the clinical team to identify and refer appropriate patients for Pregnancy and Parenting group visits
- Assist with setting group schedules and coordinating with guest presenters
- Outreach to qualified patients via phone MyChart email or mail
- Schedule group visit appointments
Preparation for group visits:
- Conduct reminder outreach to maintain high attendance rates
- Reserve set up and break down the group room
- Prepare snacks and arrange reimbursement in accordance with health center policy
- Collaborate with the Medical Assistant to set up the room print labels assemble pre-visit questionnaires and prepare educational materials and handouts
During group visits:
- Participate in pre-group huddles group visits and team debriefs
- Provide logistical and operational support to providers
- Conduct follow-up outreach as requested by providers
After group visits:
- Follow up with patients as needed
- Collect and maintain group data including attendance and satisfaction metrics
Perinatal and Gynecology Scheduling and Template Management
- Oversee prenatal postpartum newborn and gynecology scheduling workflows
- Schedule prenatal postpartum gynecology and newborn visits as needed
- Oversee prenatal postpartum and gynecology schedule templates
- Implement and communicate workflow and template changes to relevant staff
Perinatal and Gynecology Appointment Oversight
- Make appointment reminder calls
- Track no-shows and conduct outreach to ensure continuity of care
- Scrub schedules for incomplete pre-registration
- Provide insurance enrollment assistance for pregnant and newborn patients
- Manage gynecology referral work queues and waitlists
- Manage scheduling-related work queues and resolve appointment errors
- Monitor attendance and no-show trends and escalate issues as appropriate
- Review insurance denials and open encounters and communicate findings to relevant teams
Perinatal Health Initiative Support
- Support implementation of doula referrals remote prenatal blood pressure monitoring prenatal quality metrics and other perinatal initiatives
- Assist with audits patient outreach and performance tracking for quality metrics
- Assist with data collection and reporting for initiatives
- Provide project management support for reproductive health programs and grants including meeting scheduling and set-up agenda preparation meeting minutes correspondence with collaborators or guest speakers completion of purchase orders for supplies and completion of required grant reports and deliverables
General Responsibilities:
Attend meetings as required.
Work collaboratively with the Medical Nursing and Operations teams.
Other duties and locations as assigned.
Qualifications
Qualifications:
High School diploma/GED required. Bachelors degree or commensurate experience preferred. The Perinatal Operations Coordinator must be able to work independently and have experience working with diverse populations. Must possess sensitivity to the needs of the patient population. Bicultural/bilingual skills appreciated for appropriate target populations (Spanish and/or Haitian Creole preferred). Must have excellent organizational communication and interpersonal skills and proficiency in electronic health records (EHR) systems. The Perinatal Operations Coordinator must be able to work collaboratively with health center staff and external community organizations.
Required Experience:
IC
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
