CRM Coordinator
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title : CRM Coordinator
Location: Los Angeles CA (Remote)
Job Summary
The CRM Coordinator supports the execution and operations of customer relationship management (CRM) initiatives with a primary focus on in-app banner workflows. This role partners closely with cross-functional teams and vendors to ensure timely execution accurate reporting and smooth day-to-day CRM operations. The ideal candidate is highly organized detail-oriented and comfortable managing multiple tools and processes.
Key Responsibilities
- Own the end-to-end in-app banner workflow including execution and reporting in partnership with the vendor Redfast.
- Log track and help resolve issues across CRM platforms including Salesforce Braze SDKs Redfast and related tools.
- Organize and maintain team assets including naming conventions calendars and shared folders.
- Assist in maintaining documentation playbooks and internal CRM processes to support team efficiency and consistency.
- Provide coverage for CRM assignments when the Manager or Senior Manager is out of office ensuring continuity of operations.
- Support day-to-day CRM coordination and operational tasks as needed.
Required Skills & Qualifications
- Strong organizational skills with attention to detail
- Ability to manage multiple tasks and deadlines simultaneously
- Familiarity with CRM and marketing technology platforms (e.g. Salesforce Braze or similar)
- Strong communication and collaboration skills
- Comfort working with vendors and cross-functional partners
Preferred Qualifications
- 3 years of prior experience in CRM operations lifecycle marketing or marketing operations
- Experience working with in-app messaging or banner tools (e.g. Redfast or similar platforms)
- Basic reporting or analytics experience
