Customer Support Sales Assistant 17807
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Agent (Ecommerce Health & Supplements)
Location: RemoteHours: 9 AM 5 PM EST (with flexibily)
We are seeking a reliable Customer Support Agent to join our fast-growing ecommerce brand in the health and supplements space. You will manage customer inquiries improve support efficiency and contribute to enhancing the overall customer experience.
Key Responsibilities
Manage customer support tickets via email and live chat (Gorgias)
Respond to inquiries regarding orders subscriptions payments and shipping
Support Shopify and ReCharge users including subscription updates and billing
Escalate complex or sensitive health-related questions when necessary
Prepare weekly and monthly reports on support performance and trends
Identify recurring issues and recommend process improvements
Candidate Requirements
Essential Qualifications:
27 years of customer support experience
Experience with health wellness or supplement brands
Proficiency in Gorgias Shopify and ReCharge
Strong written English communication
Organized dependable and able to manage a dedicated support schedule
Desirable Qualifications:
Experience supporting ecommerce or DTC brands
Exposure to customer experience optimization or retention initiatives
Experience working with remote or international teams
Why Join
Work with a growing ecommerce brand
Contribute to improving processes and customer experience
Stable hours clear expectations and long-term potential
Required Experience:
Junior IC
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
