Call Center Customer Experience Rep CSR

Call Center Customer Support Representative CSR

Location:Fully Onsite Albuquerque NM 87106
Pay Rate:$16.00 per hour
Employment Type: Contract

Schedule & Training Details

Training

• Duration: Three weeks
• Hours: 8:00 AM - 4:30 PM MST
• No skills testing required

Production

• Any eight-hour shift between 8:00 AM - 8:00 PM MST
• Monday through Friday with possible weekend shifts

Position Overview

This entry-level Customer Support Representative role provides day-to-day contracted services to external clients. Services may include technical or non-technical customer support transaction processing and sales or marketing support. The role involves responding to and resolving customer inquiries related to client products or services via phone email and chat while following established procedures and service standards.

This position is ideal for candidates seeking to build foundational experience in a professional contact center environment with structured training and clear performance expectations.

Key Responsibilities

• Execute routine inbound and outbound call center activities using standard scripts established guidelines and close supervision to meet Service Level Agreements (SLAs).
• Identify the nature of customer inquiries and determine appropriate resolution including handling directly transferring or escalating when necessary.
• Provide customers with accurate standard information related to products or services.
• Collect and document all required customer information to ensure accurate database updates.
• Follow defined escalation protocols and seek assistance from senior team members when appropriate.

General Profile & Competencies

• Entry-level position requiring limited prior experience or relevant vocational training licenses or certifications.
• Ability to perform routine operational or analytical tasks using basic problem-solving skills.
• Works within clearly defined standard operating procedures and quality guidelines.
• Completes work under close supervision with clearly outlined duties and methods.
• Demonstrates effective communication skills to exchange information with customers and team members.
• Understands how individual responsibilities support team objectives and broader business operations.
• Uses existing procedures to resolve straightforward issues with limited discretion.

Additional Information

• Fully onsite role remote or hybrid work is not available.
• Ongoing supervision and structured processes are provided to support success in the role.

Throughout the past 35 years MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:

• Medical dental and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being both on and off the job!

MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.