Mid-Level Product Owner

Company:

The Boeing Company is currently seeking a Mid-Level Product Owner focusing on Managed Print Service to join the team in Seattle WA; Aurora CO; Hazelwood MO; North Charleston SC; Plano TX; or Seal Beach CA.

The Mid-Level Product Owner is a member of the Managed Print agile team that is responsible for the day-to-day operational management of the service coordinating activities related to the delivery of the service and service offerings focusing on the details related to service operations changes and continual improvement.

The Mid-Level Product Owner is accountable for the implementation of service delivery activities and offerings; setting requirements and managing deliverables processes and changes that impact the service to ensure the expected outcome and quality is delivered maintained and continuously improved.

The Mid-Level Product Owner informs consults with and works closely with the Product Manager who is responsible for the strategic direction of the service and leading service delivery.

Position Responsibilities:

• Support Print services and associated service offerings and products that make up the service

• Participate in contracting process terms billing and spend approval that affect the operation of the service (e.g. managed services deliverables license entitlements cost Service Level Agreements Disaster Recovery accessibility compliance etc.)

• Coordinate delivery activities and develop and maintain key service processes/deliverables and ensure processes/deliverables are accessible

• Manage and support the creation maintenance and delivery of customer/user training and documentation

• Support the creation maintenance and delivery of standard processes and continually improve service delivery

• Support the execution of communication plans

• Assist others to document and resolve project risks

Additional Position Responsibilities:

• Cross-collaborate and support the creation maintenance and monitoring of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) for service

• Drive problem resolution for escalated service-related inquiries and issues and coordinate root cause analysis for Major incident management (MIM) activities that impact service or service offerings

• Identify opportunities to refine improve stabilize or simplify the service via processes technologies automation etc.

• Support logistics provisioning (e.g. End-to-end management of inventory from a requirement to fulfilment)

BasicQualifications (Required Skills/Experience):

• 5 years of experience in customer service or a support organization

• 3 years of experience working with software product customers and end users

• 3 years of experience with data analytics and metric development

• 1 years of experience supporting global work

Preferred Qualifications (Desired Skills/Experience):

• Experience with managing and growing relationships from multiple stakeholder

• Experience with vendor relationship management

• Experience with gathering and analyzing service delivery metrics

• Experience with presenting data to leadership

• Experience with Managed Print Services (e.g. Xerox HP Roaming Print)

• Experience in an agile environment

• Experience with Asset Management

Conflict of Interest:

Successful candidates for this job must satisfy the Companys Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range: $105400 $152950

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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