Senior Director, Campus Business Services

Job Description:

Key Responsibilities:

• Develop and implement strategic plans for campus services to enhance service quality efficiency and student and campus satisfaction.

• Oversee vendor partnerships and contracts for dining bookstore mail and copy services and potentially others within the domain of administration and finance.

• Ensures vendor performance and monitors established KPIs

• Manage budgets and ensure financial sustainability of auxiliary operations.

• Coordinate with campus departments to ensure services support academic and community needs.

• Lead initiatives to modernize and innovate service delivery in alignment with campus priorities.

• Oversees the contract management process including conducting a thorough business review of all Third-Party Contracts Real Estate Lease Agreements Visitor Agreements Short Term Visitor Agreements

• Responsible for management of all outsourced auxiliary services agreements (i.e. Mail Copying Laundry Vending Bookstore etc.) and works closely with business partners to ensure needs of the Berklee community are being met.

• Develop and implement short and long-term operational efficiencies and procurement strategies designed to reduce costs and to improve quality and service while meeting Berklee-wide goals and objectives.

• Serve as a liaison for Berklee to outside procurement groups and consortia identifying areas for collaboration cost savings and increased efficiency.

• As part of a team participates in vendor negotiation procedures including the RFQ RFP and RFI business processes to secure best price and service for equipment supplies and services used by the personnel of the College.
  

Qualifications:

• Bachelors degree required (Masters preferred).

• 8 years of progressive leadership experience in auxiliary or campus services preferred.

• Demonstrated supplier and employee management experience with ability to organize and coordinate a multitude of various service operations. Demonstrated leadership skills to motivate representatives to implement necessary projects and products

• Strong financial contract management and vendor relations skills.

• Excellent communication and organizational abilities.

• Knowledge of and experience in higher education standard business practices and ethics facilities planning and renovation practices purchasing practices and procedures mail processing technologies and procedures facilities planning practices special event management document processing technologies retail and customer service standards.

• Strong interpersonal skills to work with and direct employees consultants suppliers and College personnel at all levels.

• Must be able to handle multiple priorities and to set priorities collaboratively.

• Must have the ability to relate well to and function highly among faculty staff students and external entities and must have excellent verbal written communication and presentation skills.

Hiring Range: $135000 to $160000; salary dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee.

This document does not create an employment contract implied or otherwise other than an at will employment relationship.

Diversity Equity Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit qualifications experience ability and job performance. Berklee affirms that inequality is detrimental to our faculty staff students and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race color religion ancestry age national origin place of birth gender sexual orientation gender identity or expression disability genetic information or status as a member of the armed forces or veteran of the armed forces or any other category protected by federal state or local law.

As part of this commitment Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the Human Resources Team at or call .

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type: