Senior Customer Operations Manager
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
The Customer Operations Manager (COM) will be responsible for the successful fulfilment of the LEAP shop visits within the OWS site at Dallas-Fort Worth Texas as it relates to contract requirements including but not limited to quality cost and turn-around time (TAT). This role will be tasked with commercial and operational responsibility for assigned customers.Includes activities such as processing transactions managing processes material management services contract execution operations and support of shop functions in engine repair & redelivery. Impacts quality efficiency and effectiveness of the local team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy requiring high levels of operational judgment.
Job Description
Roles and Responsibilities
- Responsible for the daily coordination of fulfillment issues related to Customer Service Agreements Time and Material Component Repair and Accessory shops. Work closely with the shop to resolve issues represent customers in production meetings and communicate status to the customer. Review business options for impacts on profit for compliance with contracts policies and procedures and for innovative ways to achieve customer satisfaction. Complete customer and internal paperwork. Coordinate shop and/or program reviews and customer visits at the site as necessary.
- Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development and ensure delivery within area of responsibility.
- Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
- Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management manufacturing technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
- Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.
Required Qualifications
- Bachelors degree from an accredited university or college (or a high school diploma / GED
- At least 5 years of experience in manufacturing / engineering / operational environment preferably in Aerospace industry
Desired Characteristics
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems.
- Demonstrated ability to lead programs / projects.
- Ability to document plan market and execute programs.
- Established project management skills.
- Humble: respectful receptive agile eager to learn
- Transparent: shares critical information speaks with candor contributes constructively
- Focused: quick learner strategically prioritizes work committed
- Leadership ability: strong communicator decision-maker collaborative
- Problem solver: analytical-minded challenges existing processes critical thinker
- Relevant experience in the services and customer operations.
- Experience in Aviation or with Gas Turbine will be an added advantage
- Able to read/understand services contracts in order to execute them per the requirements.
GE Aerospace offers a great work environment professional development challenging careers and competitive compensation. GE Aerospace is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Required Experience:
Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
GE Aerospace is mobilizing a new era of growth in aerospace, aviation, and defense engineering. Explore GE Aerospace's commercial and general propulsion powers.
