Engineer III, Field Service

Memphis, TN - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Job Description

Job Description

Job Title: Field Service Engineer III

Reports To: Manager Field Service

Group/Division: CDD-SDG Fremont

Career Band: 6

Job Track: Professional

Position Location: Remote

Number of Direct Reports: 0

FLSA Status: Non-Exempt

Summary:

The Field Service Engineer III will install repair and service chemistry analyzers and instrumentation to ensure continuous operation. Ensure customer needs and expectations are met and exceeded while promoting a positive image of Thermo Fisher Scientific.

Key Responsibilities:

Perform on-site installation repair maintenance qualification and verification of clinical and discrete chemistry analyzers in accordance with instrument/product manufacturers specifications.
Provide effective timely communication and negotiation scheduling with the customer partner.
Ensure effective and timely service and appropriate documentation is recorded through required processes.
Knowledgeable of safe operations and maintenance of the analyzers.
Maximize analyzer uptime and maintain a high level of customer satisfaction.

Technical Responsibilities:

Must be proficient with the use of customer management software to track service calls manage parts inventories and complete job tasks.
Collaborate with Sr. Engineer or Manager Field Service to analyze review and inspect findings to determine source of problem and recommends repair replacement or other corrective action.
Collaborate with Sr. Engineer or Manager Field Service in problem resolution with factory engineering technical support and other personnel to expedite repairs.
Assist with on boarding of new hires.
Shows ability to coach/mentor other Field Service Engineers.
Opportunity to be trained as a trainer on one or more instruments.
Other duties as assigned.

Minimum Qualifications:

Minimum of an Associate Degree in Electrical Engineering Biomedical Instrumentation military experience in a technical field or related field or equivalent combination of education and experience to perform at this level.
Minimum3 years experience as a Field Service Engineer.
Effective communication skills and establishing good customer rapport are essential.
Proven ability to prioritize service requests and produce clear and concise documentation.
Must have ability to work independently and have good organizational communication and time management skills.
Computer proficient.
Must be available to travel overnight up to 85% within the territory or other areas as required.

Essential Functions and Physical Requirements

Ability to safely lift 50 lbs with assistance on occasion.
Ability to safely lift and carry 25-30 lbs continuously throughout the day.
Ability to bend squat stretch and reach daily in a service function.
Maintain a valid drivers license and safe driving record.
Regular and reliable attendance.

Required Experience:

Work ScheduleStandard (Mon-Fri)Environmental ConditionsLaboratory SettingJob DescriptionCompany InformationAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier cleaner and sa...