Director of Loss Prevention
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Job Location:
Frisco, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
THE MODERN HOME OF AMERICAN GOLF
Discover The Modern Home of Golf at our Frisco resort & spa.
At the heart of modern golf culture Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course continue after dark at The Swing a lighted 10-hole par-3 short course and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco TX with four on-site pools including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether youre planning your next golf trip or a once-in-a-lifetime family vacation youll always remember your stay at Omni PGA Frisco Resort & Spa.
Job Description
Omni PGA Frisco Resort in Frisco TX is seeking an experienced Director of Loss Prevention to join our team. This team member be responsible for the daily operations of the Loss Prevention Department including the directing and overseeing of the day to day functions of protection of hotel guests associates and property.
Responsibilities
- Monitors & drives appropriate compliance levels of all Omni Hotels & Resorts Life Safety Programs training and SOP directives.
- Responsible for planning evaluating organizing recruitment training and directing the activities of the Loss Prevention Agents Supervisor and Manager.
- Reviews all reports completed by Loss Prevention Agents to ensure accuracy and timely submission.
- Reports all observed hotel property deficiencies and safety hazards.
- Ensures thorough and complete investigation for all incidents incurred by guests and associates (i.e. losses thefts accidents).
- Maintains surveillance procedures through-out the property.
- Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Rooms.
- Monitors all traffic in the lobby restaurant restrooms parking area bars and back of the house area.
- Ensures that all hotel service levels are maintained and aids when necessary.
- Acts as the hotel representative when resolving guest problems and concerns. Ensures that all details of guest situations are documented and communicated to appropriate department personnel.
- When necessary is responsible for administering corrective action with associates.
- Ensures follow-up communication and appropriate documentation with necessary departments to ensure hotel property deficiencies and safety hazards are resolved.
- Ensures that all Security equipment (uniforms push to talk radios cameras) are kept in good working condition.
- Set priorities for the loss prevention team and provide feedback to others that enhances performance.
- Conduct a monthly department meeting.
- Periodically inspects exterior of building.
- Maintains a continual line of communication with the Executive Committee.
- Conduct Annual and New Hire OSHA Training.
- Conduct a monthly Safety Committee meeting and follow-up on any issues.
- Coordinates associate locker inspections and bag checks.
- Monitors First Aid Kits throughout the Hotel.
- Completes Moments of Service Checklists monthly.
- Distribute Daily Hotel Incident/Accident Log to EC Committee.
- Conduct a semi-annual hotel fire drill.
- Ensures monthly Fire extinguisher inspections.
- Ongoing Security department training.
- Understanding of all emergency procedures.
Qualifications
- Position requires a minimum of four years Loss Prevention/Security Management experience in a hotel or related industry. Director level experience preferred.
- College degree preferred.
- Candidate must have proven leadership skills and must be able to delegate effectively train develop and motivate staff.
- Must be First Aid and CPR certified and/or willingness to receive such training.
- Must be conversant with OSHA guidelines and workplace safety standards. Experience preventing loss incident reporting and interacting with high profile clientele.
- Strong verbal and written communication skills with the ability to complete incident reports and participate in investigations.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers. This includes via email telephone and two-way radio.
- Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
- Ability to prioritize organize and follow up on guest requests and needs in a fast-paced environment.
- Excellent customer service service recovery and problem-solving skills.
- Proficient computer skills including but not limited to Microsoft Word PowerPoint Excel and Outlook.
- Must be able to reach various areas of the hotel at a rapid pace if necessary.
- Maintain confidentiality and exercise sound judgment when handling sensitive matters.
- Maintain a professional business appearance attitude and performance.
- Must have a flexible schedule and be willing to work evening shifts weekends and holidays.
- Must be able to work indoors/outdoors in extreme temperatures assisting with supervision of pool activity as assigned.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Find hotels and resorts for your vacation, wedding or business travel. Book with Omni Hotels & Resorts, with over 50 locations across the US and Canada.
