Customer Success Data Analyst

Pune - India

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Job Title- Remote

Job Location - Pune

Work Arrangements - Hybrid

Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence - and questions into answers.

If youre looking for a dynamic fulfilling career with flexibility and a world-class employee experience youll find it here. Were recognized around the world for our inclusive meaningful culture and innovative technologies by organizations like Fast Company Forbes Newsweek and more.

About the job

Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence and questions into answers.

About the job :

An ideal candidate is an Analytics specialist with experience in Marketing Projects.

The SAS Customer Intelligence Customer Experience Team is looking for a Data Analyst to design and maintain analytics and reporting across Customer Experience function for SAS Customer Intelligence 360 SaaS Solution. a business insights system to support decision making in a customer adoption program.

Our team focuses on improving customer satisfaction loyalty and retention by helping the customers in increasing the value of their investments and driving initiatives that enhance their overall experience.

As a Data Analyst in the Customer Experience Team you will be responsible for discovering and combining data from various sources and creating analyses to provide insights about customer status satisfaction solution usage and adoption. You will also be devising data collection tools like surveys questionnaires and building analytics to assess Customer Satisfaction and provide key insights for improvements.

As a Data Analyst you will:

Build automated digital customer health scoring models.
Analyze onboarding funnels adoption rates and behavior patterns.
Identify churn risks early using digital telemetry.
Build models predicting activation success and dropoffs.
Develop selfservice dashboards and microreports.
Work with Content Experts to transform the findings into externally sharable insights.
Ensure all applicable security policies and processes are followed to support the organizations secure software development goals.
Embrace curiosity passion authenticity and accountability. These are our values and influence everything we do.

Required qualifications

Bachelors degree in data science or computer science or other quantitative field.
Minimum three years of relevant experience such as analyzing data and building analytical models.
Solid understanding of fundamental data concepts (table joins data deduplication Boolean logic if/then logic.
Proficiency in Python (with libraries like Pandas NumPy Scikit-learn TensorFlow/PyTorch) or SAS for preparation exploration analysis and modeling of digital telemetry data.
Knowledge of SQL to query manipulate and manage data from databases is crucial.
Good experience of developing bespoke reports dashboards for different user personas
Experience in using SAS for analysis and modelling
Experience using relational databases for data management
Equivalent combination of related education training and experience may be considered in place of the above qualifications.

Additional competencies knowledge and skills

Ability to organize and manage multiple projects
Ability to relate technical concepts and data analysis to a business audience
Strong communication skills and ability to collaborate and work with team members and key leadership within division
Basic Knowledge of MarTech domain is beneficial.

You are welcome here.

At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

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Job DescriptionJob Title- RemoteJob Location - PuneWork Arrangements - HybridWere a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence - and questions into answers.If youre looking for a dynamic fulfilling career with fl...