Business Staffing Analyst
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This position will support District Leaders and stores in their use of UKG. This position will also aid stores and districts in utilizing UKG for optimal and efficient scheduling.
This position is responsible for analyzing schedule performance forecast accuracy and underlying assumptions as well as historical trends and making continuous adjustments and improvements to the forecasting and scheduling process to make sure both service levels and profitability goals are met.
This position is responsible for first tier UKG support for stores and districts- answering support calls analyzing problems providing remote assistance and evaluating the best methods for resolution and escalation.
Responsibilities
Strategy & Planning
Gather and analyze store user satisfaction and engagement metrics. Provide data driven insights and recommendations for improving user experience.
Performing store work analysis studies to identify areas of improvement in system or process and to identify potential metrics for efficient scheduling.
Review of metrics used in efficient scheduling. Make recommendations on adjusting metrics standards.
Present staffing analysis and financial impact to multiple levels of management.
Development & Deployment
Coordinate development validation and distribution of reporting required to manage store staffing.
Analyze and evaluate workforce metrics to improve capacity planning and maximize labor utilization rates.
Plan create communicate forecasts and schedules.
Operational Management & Optimization
Follow up with end-users and business stakeholders to ensure projects were implemented successfully.
Answer support calls from stores and field management. Analyze caller issues and resolve or escalate. Perform appropriate tracking and follow-up on all escalations.
Recommend staffing model modifications by analyzing and interpreting data and making comparative analyses monitoring variances and identifying trends.
Incidental Functions
Occasional travel for research training and support of Kronos application(s) for retail locations and field management.
Qualifications
Formal Education & Certification
Bachelors degree in a related field or equivalent experience.
Knowledge & Experience
Required
Understanding of various essential business functions of an organization.
Demonstrated use of logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
Proven ability to present ideas in user-friendly language
Ability to summarize visualize and present data
Strong presentation and interpersonal skills
Documented Written Communication Skills
In-depth Microsoft Excel skills including experience in building formula driven workbook and working with pivot tables.
Proficiency in Microsoft PowerPoint and Word
Preferred
SW Stores or internal audit experience
Analytics experience
UKG experience
Possess knowledge or relevant experience in forecasting planning and scheduling
Ability to facilitate process mapping activities and working knowledge of mapping techniques
Background in data mining and statistical analysis
Personal Attributes
Attentive to detail
Orientation to customer service
Strong analytical conceptual and problem-solving abilities
Ability to conduct research into system issues standards and products
Ability to work in a team-oriented collaborative environment and individually as necessary
Able to prioritize and execute tasks in a high-pressure environment
Eager to learn understand and apply new technologies
Ability to work effectively in a multi-cultural environment and to lead and influence cross-organizationally with and without direct authority
Able to understand various data structures and common methods in data transformation
Excellent pattern recognition and predictive modeling skills
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
