Enterprise Provider Account Manager
Share
Job Location:
Newton, MA - USA
Monthly Salary:
$ 86000 - 95000
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Step into a role of Provider Relations Manager where you will be responsible forexecuting education provider managementin support of theEdAssisteducation provider product portfoliofor a portfolio of enterpriseEdAssistclients. The manager willbe responsible formaintainingand fulfilling client contracts and SOWs(Statements of Work) related to education providersand their custom networks.
The manager willparticipateinrecruitmentandonboardingactivitiesmaintainrelationshipsbyserving as the primary point of contact and update agreements/contracts. Additionally they willassistwith provider performance reviewsin standard and custom productdeliverysettings. They must haveextensiveclient-facing experienceand be comfortable working independently.Experience withhigher education and workforce education industriesspecifically related to corporate and channel partnerships advancement or strategic enrollmentis highly desirable.TheManagerwill report to the Director of Provider Relationswithin theEdAssistProductTeam.
Bright Horizonsis a leading education and care company trusted by families and employers around the world for high-quality child care and early education back-up care and workplace education. We partner with some of the worlds best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.
Responsibilities:
Depending on the line of business the position may perform some or all of the below functions:
Fulfills client SOWs and contractual obligations for the assigned portfolio of clients
Internal project management support
Maintainclient custom networks custom networkassessmentsreportingsupport and deliveryto clients
Recruitsand onboardseducation providersas part of standard and custom provider product deliveryengaging ininitialoutreach agreement/contract negotiationsproviderorientation/training and similar activities.
Serves as primary point of contact forprovider-relatedinquiries troubleshooting and escalationsfor assigned portfolio of clients
Serves as internal SME (subject matter expert) for internaland client-facingproject support
Proactively develops and grows strong partnerships with providersand clientstomaintaincurrent knowledge of provider offerings and tooptimizeoutcomes.
Collectsand analyzesprovider/client alignment metrics to contribute to performance reviews andinformprovider engagement strategy
Work closely with internal teams tofacilitateprovider product service delivery quality control and issue resolution.
Perform other related duties as assigned that support theobjectiveof the position
Support the Director onclient andprovider-focused initiatives and product development
Minimum Qualifications:
Bachelorsdegree
Experience Required:3 years in partnership or account management or a position with similar requirements; higher education experience preferred.
Additional Job Requirements
Proficiencyin Microsoft 365 Suite; Salesforceproficiencypreferred
Excellent oral and written communication skills includingproficiencyin client-facing communications
Proven project management skills
Evidence of being highly detail-oriented and organized with ability to work well across teams and in distance/work-from-home environments
Self-starter who is comfortable working in dynamic evolving environments
Bring your leadership skills and passion for early childhood education to Bright Horizons where youll foster an enriching environment for children families and staff. Discover how far your career can take you in an inclusive workplace where you can be you. Apply today to explore the possibilities!
Salary/Hourly Rate and Other Compensation Disclosures:
The annual starting salary for this position is $86000 - $95000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience education and training certifications geography and other relevant business or organizational factors.
Benefits:
Bright Horizons offers the following benefits for this position subject to applicable eligibility requirements:
Medical dental and vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Life at Bright Horizons:
Our people are the heart of our company. Because were as committed to our own employees as we are to the children families and clients we serve our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.
Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race color religion sex age disability sexual orientation veteran status national origin genetic information or any other characteristic protected under federal state or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process please contact the recruitment helpdesk at or . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Look to us for innovative child care & early education for families, solutions for employers, benefits for employees…all trusted by families and employers for more than 30 years.
