Senior Microsoft 365 Platform Architect (Customer Success)

About Orchestry

Orchestry is a rapidly growing SaaS company in the Microsoft 365 ecosystem helping organizations simplify govern and automate their digital workplace. Our platform empowers teams through intuitive governance lifecycle management provisioning automation and reporting reducing complexity while increasing adoption and control. Were a remote-first team built on curiosity kindness and getting sh*t done. If you love solving real customer problems with smart technical solutions youll fit right in.

About the Role

Are you a Microsoft 365 Platform Architect in the real world across messy enterprise tenants governance constraints integrations and stakeholder complexity and youre ready to apply that expertise in a product company where your work is repeatable and scalable this role is for you!

Orchestry is hiring a Senior Microsoft 365 Platform Architect to sit at the intersection of Customer Success Presales and Product. This is a senior customer-facing technical role for a Microsoft 365 expert who can build credibility quickly and operate as a trusted advisor from the start. Youll support both pre-sales and post-sales technical conversations including discovery proof-of-concepts onboarding managed evaluations advanced configuration and integration scenarios. Youll also work closely with Product and Engineering to troubleshoot complex customer situations and influence how the platform evolves based on what you see in the field.

This is not a backend engineering role and not a ticket-driven support position. Success comes from senior-level technical credibility strong solution design instincts and a customer-outcome mindset.

What Youll Be Doing

Customer Success: Technical Onboarding Adoption & Technical Leadership

• Own technical onboarding components including API integrations webhooks Power Platform Power BI Azure Functions and PnP provisioning.
• Participate in technical discovery to uncover integration governance and automation needs.
• Deliver technical enablement sessions for admins architects and technical SMEs.
• Create reusable assets: integration guides scripts diagrams API examples architecture patterns.
• Advise customers on programmatic setups governance approaches automation best practices.
• Triaging advanced issues in collaboration with Product & Engineering; provide actionable reproduction steps and context.
• Support managed evaluations: defining technical success criteria validating configuration reducing friction.

Presales: Discovery Proof-of-Concepts & Technical Enablement

• Join discovery calls to understand tech requirements and translate them into solution approaches.
• Configure POC environments demonstrating Orchestrys advanced capabilities.
• Maintain prototypes in Power Automate Power BI Agents Azure Functions etc.
• Contribute to RFPs proposals and documentation including security/compliance responses.
• Maintain & optimize demo environments with rich realistic data and advanced scenarios.
• Create presales enablement: diagrams integration patterns competitive technical differentiators.

Internal Enablement & Scale

• Own advanced troubleshooting and reduce escalations to Product/Engineering.
• Perform intermediate debugging and root-cause analysis.
• Maintain internal documentation FAQs and advanced troubleshooting playbooks.
• Create enablement pathways for CS Sales and Support teams.

Required Skills & Competencies

• Strong technical understanding of Microsoft 365 (SharePoint Teams Entra Purview Power Platform Azure).
• Experience with PnP provisioning APIs webhooks automation scripting and integration patterns.
• Ability to diagnose debug and resolve complex enterprise technical scenarios.
• Excellent communication skills for both technical and non-technical audiences.
• Ability to translate conceptual requirements into technical solutions and vice versa.
• Collaborative mindset works smoothly with Product Engineering Sales & CS.

Preferred Qualifications

• Proficiency with PowerShell / PnP PowerShell for automation and enterprise provisioning.
• Experience integrating with Microsoft Graph API using SDKs and best practices.
• Solid grasp of governance/compliance requirements and Purview configuration.
• Experience building analytics solutions in Power BI and workflows in Power Automate/Azure Functions.
• Ability to leverage AI development tools (ChatGPT Claude) for code generation debugging and automation.

Success Metrics

• Reduced escalations to Product/Engineering.
• Faster onboarding completion for customers with complex setups.
• Improved advanced ticket resolution time.
• Higher presales conversion through stronger technical enablement.
• Increased availability of reusable technical assets across the org.

Why Youll Love Working Here

• Remote-first culture with flexibility and autonomy.
• A product customers genuinely love with strong product-market fit.
• A collaborative environment that values curiosity and iteration.
• Competitive pay equity benefits and perks.
• This role will be eligible to earn a variable compensation element in addition to base pay.
• The chance to shape how customers adopt and scale Orchestrys platform.
• This role includes variable compensation in addition to base salary.