Customer Service Representative
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Job Location:
Watkinsville, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who We Are
Athens Micro is an IT service provider specializing in providing computer network and server support to small and medium-sized businesses based in the North Georgia area. Our goal is to offer state-of-the-art IT solutions and exceptional customer service to our clients. We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our operation since 1983 we are the largest and most reputable managed service provider in the area.
The culture at Athens Micro is built on our shared core values: We Love to Learn We Do the Right Thing We are Helpful We are Positive Problem Solvers We are Responsive and We Pay Attention to Details. These values guide how we serve our clients and support one another every day.
We hire fire review reward and recognize our teammates based on core values so its important that you share these values in order to be part of our team.
What We Look For
- A sharp career-minded individual looking to grow with a stable well-established company
- Strong communication and people skills
- A positive professional attitude
- Attention to detail and strong organizational skills
- Reliability and dependability in a client-facing role
Responsibilities
- Answer incoming phone calls and route them appropriately
- Receive and process daily deliveries
- Perform general clerical and administrative duties as needed
- Support the team with day-to-day office operations
Core Competencies
- Demonstrates empathy and professionalism when handling client concerns
- Listens to understand before responding
- Maintains composure and positive tone during escalations
- Responds thoughtfully rather than reactively
- Adjusts communication style to meet the clients level of understanding
Requirements
- Reliable transportation
- Professional demeanor and punctuality
- Ability to work in a fast-paced office environment
- Background check and pre-employment screening
Benefits
- Smart helpful co-workers
- Supportive team-oriented work environment
- Medical Dental Vision and Disability Insurance (available after 30 days)
- 401k with matching in addition
- Paid Time Off and Paid Holidays
- Training and development opportunities
This is a full-time hourly position with benefits available after 30 days of employment
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Get reliable IT services from the professionals at Athens Micro. Our team specializes in providing high-quality solutions to make technology work for you and ensure your business runs smoothly. Schedule a call today!
