Global Learning Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

As the Global Learning Consultant for Cat Rental & Used you will play a key role in strengthening dealer and customer-facing employee capabilities by designing developing and delivering high quality training this role you will partner closely with business units and dealer organizations to understand performance gaps assess training needs and align learning solutions to strategic goals. You will serve as a trusted advisor consulting on training requirements recommending effective learning approaches and ensuring that the programs you deliver improve on-the-job performance elevate customer experience and support continuous skill development.

What you will do:

• Developing and delivering training programs; ensuring that courses and materials are relevant to the organizations customer service processes.
• Gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
• Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.
• Analyzing new training methods tools and content options to determine the feasibility of use and application in future customer service training programs.
• Consulting business partners on training requirements.
• Develop dealer practice library & governance.
  
  What you will have:
  
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
• Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
  
  Additional Information:
• Location: Peoria IL or Dallas TX or Cary NC.
• This position requires candidate to work full-time five days a week at the office.
• Relocation is available for this position.
• Visa sponsorship is NOT available with this position.
• This position will require up to 25% travel.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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