Senior Desktop Support Technician

Columbia, IN - USA

Monthly Salary: $ 56690 - 68020

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Purpose:

This position will provide technical support for personal computers on each campus including hardware repair software installations and upgrades printers and user support and assistance. This position will also ensure that equipment replacement schedules are followed and lab classroom and employee computers are kept up to date according to established refresh procedures.

Essential Functions:

Desktop support hardware/software diagnostics and troubleshooting Windows operating systems Office 365.
Installations and upgrades for OS software applications and hardware.
Verify security updates are implemented on Columbia State owned desktop and laptop devices.
First-level diagnostics for network issues (login failures e-mail problems).
Work with faculty and staff on testing new applications to ensure compatibility.
Provide support for approved academic software.
Support evaluate and configure laptops tablets printers and general-purpose lab hardware

Supplemental Functions:

Provide back-up support for Windows servers and virtual desktop environment.
Develop documentation for desktop support procedures
Participate in college activities as assigned by the Associate Vice President of Information Technology.
Other duties as assigned.

Job Specifications:

Education Training and Experience Required:

Associates degree and 2 years experience in a desktop support helpdesk/service desk/customer service environment or related technical environment and an Industry Recognized Certification
OR
Appropriate College of Applied Technology certification and 6 years of experience in a desktop support or helpdesk/service desk/customer service environment.
In-depth knowledge of PC hardware and software.
Knowledge of desktop imaging technologies and application of patches and updates
Knowledge of anti-virus/malware and multi-factor authentication tools
Knowledge of service desk software and ticketing systems

Knowledge Skills Abilities and Work Characteristics:

In depth knowledge of current Windows operating systems Office 365.
Must be able to work independently and communicate effectively with team members supervisors users (students faculty and staff) to solve problems.
Must be able to develop cooperative working relationships with vendors and suppliers
Must be pro-active and consistently pursue knowledge of new technologies.
Must be able to communicate clearly in written and spoken English.
Must be able to do basic network problem diagnosis.

Additional Experience Desired:

Familiarity with KACE deployment technologies and inventory tools
Work in Active Directory writing needed scripts as necessary for group policies etc.
MAC OS and virtual desktop technologies.
Familiarity with asset tracking software and MS Excel

Working Conditions:

Must be able to lift at least 40 pounds
Must possess the manual dexterity to operate tools such as screwdrivers wire strippers crimpers
Must be able to reach high shelves and spaces low to the floor
Must possess a current Tennessee drivers license to travel to off-site campuses

Hiring Salary Range:$56690- $68020

This position is based at the Columbia TN Campus.

About Columbia State Community College:

As Tennessees first community college (established in 1966) Columbia State is committed to student success both in and out of the classroom as well as economic and community development in our nine-county service State is a member of the Tennessee Board of Regents.

Columbia State offers a comprehensive benefits package including but not limited to the following:

Vacation and Sick Leave
14 paid holidays
Medical dental vision and life insurance
Retirement plans
Optional 401K and 403B Deferred Compensation Plans
Educational benefits for the employee and their spouse and dependents

Columbia State Community College does not discriminate on the basis of race color religion creed ethnicity or national origin disability age status as a protected veteran genetic information or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment programs and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies:

Executive Director of Human Resources

1665 Hampshire Pike Columbia TN 38401

Required Experience:

Senior IC

Job Purpose: This position will provide technical support for personal computers on each campus including hardware repair software installations and upgrades printers and user support and assistance. This position will also ensure that equipment replacement schedules are followed and lab classroom a...