Technical Project Coordinator
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Job Location:
Grand Rapids, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
ABOUT THE OPPORTUNITY:
The Technical Project Coordinator is a member of the team who supports the delivery of datainformed solutions through strong organization coordination and attention to detail. This role partners closely with Product and Engineering team members to help keep work organized priorities visible and daytoday execution running smoothly.
The role supports how work moves through RecogNations development process by assisting with task coordination maintaining clear documentation organizing backlog items and tickets and helping ensure requests and information flow to the appropriate teams. Under the guidance of more senior team members this role contributes to sprint and planning activities helps organize insights and inputs from across the business and supports the resolution of incoming support requests.
This role collaborates with crossfunctional partnersincluding Customer Service IT Sales and othersto support data accuracy process clarity and effective communication. While this role does not own product strategy or technical decisions it plays an important role in helping translate ideas into welldefined actionable work that teams can execute with confidence.
This position is wellsuited for a recent college graduate who is highly organized detailoriented eager to learn and interested in gaining exposure to product development technology and crossfunctional collaboration. The role requires regular and predictable onsite presence at our Grand Rapids Michigan location.
DUTIES AND RESPONSIBILITIES:
- Support sprint planning PI planning and team coordination by preparing agendas capturing decisions and ensuring next steps are clear and documented.
- Write refine and maintain Jira tickets with well-structured requirements acceptance criteria and supporting context.
- Track work progress across Product and Engineering and help remove blockers by surfacing questions missing inputs or needed decisions.
- Organize and maintain product documentation in Confluence ensuring decisions requirements and project histories remain accessible.
- Triage and route support tickets to the appropriate teams ensuring requests contain sufficient detail before work begins.
- Identify recurring issues or patterns in support tickets and surface insights that may inform future product improvements.
- Capture notes follow-ups and action items from leadership conversations customer advisory groups Program Manager input and internal discussions.
- Maintain structured repositories of insights research and customer feedback to support planning and roadmap discussions.
- Assist in light discovery work including gathering problem statements clarifying success metrics and identifying missing inputs.
- Support development rhythm by preparing materials for sprint reviews roadmap updates and cross-team communications.
- Maintain visibility into priorities dependencies and timelines to help keep teams aligned and focused.
- Improve workflow consistency by identifying small process refinements that increase clarity reduce rework or improve execution predictability.
- Serve as a connector between Product Engineering Customer Success and Support to ensure smooth handoffs and shared understanding.
- Analyze data to identify trends or relationships among variables and translate findings into practical recommendations
- Assess data inputs and outputs for potential impacts on workflows system performance or strategic business initiatives
- Evaluate data quality by monitoring validating and cleansing data to ensure accuracy & consistency
IDEAL CANDIDATE TRAITS:
- Strong organizational habits and attention to detail; you naturally bring structure to moving parts.
- Comfortable working in an office environment with prolonged computer use and a need for sustained focus.
- Able to communicate professionally with internal and external stakeholders both written and verbal.
- Naturally curious and willing to ask clarifying questions when things are ambiguous or incomplete.
- An analytical mindset with the ability to collect interpret and present quantitative data clearly.
- Familiarity with reporting tools and a willingness to learn AI/automation solutions.
- Detail-oriented with a commitment to ensuring accuracy and integrity of data across systems
- Sprint/PI documentation completed and distributed on time
- Ticket readiness and clarity consistently meet development team expectations
- Support ticket routing completed within the agreed SLA
- Documentation (Confluence) accuracy and completeness
- Improved flow and reduced friction in team planning and execution
- Degree or Pursuing a Bachelors degree in Business Analytics Statistics Mathematics Computer Science or related field (or equivalent experience)
- Familiarity with Jira (or similar ticketing tools) for writing organizing and maintaining work.
- Experience using Confluence or similar documentation systems.
- Comfortable working with product specs requirements and structured workflows.
- Ability to create clear concise documentation and structured summaries.
- Understanding of how software teams collaborate and deliver work.
Our Winning Culture Offers
- A world-class work environment:
- West Michigans 101 Best and Brightest Companies to work for 18 times
- National Best & Brightest winner for 13 consecutive years
- 101 Best & Brightest in Wellness winner 8 times
- 6-time Great Place to Work Certified. ( compensation commensurate with experience including annual salary and discretionary bonus
- Stability of a privately held employee-focused business with 40 years of rich and diverse history
- Medical Dental Vision Life Long-Term Disability and Short-Term Disability
- Company-sponsored 401K with vested match
- Tuition Reimbursement
- Paid Parental Leave
- Peer group of proven winners ready to embrace the same and grow our successful business to new levels.
At Baudville Brands we offer a challenging but rewarding work environment where employees respect and recognize each other. We are dedicated to workforce diversity and a drug- and smoke-free workplace. Baudville Brands is an Equal Opportunity Employer and does not discriminate on the basis of age gender race religion color national origin marital status genetic information height weight sexual orientation gender identity veteran status disability or any other protected characteristic. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview process a great one please let us know.
Required Experience:
IC
Key Skills
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Visio
- Microsoft Powerpoint
- Microsoft Excel
- Project Management
- Sharepoint
- Project Management Software
- Microsoft Project
- Administrative Experience
- Project Coordination
About Company
Baudville Brands is a collection of companies working together to help you make the most of every employee engagement opportunity—from beginning to end!
