VPCentral Operations Manager

Five Star Bank is a $4.8 Billion community business bank operating throughout California through 10 office locations four in Capital Region three in the North Valley two in the San Francisco Bay Area and one location in Southern California. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit speed to serve and deep connection to our market. And they trust us.

Position Overview

The position will provide oversight of all aspects of the Central Operations department. While operating within the Banks risk appetite achieves results by consistently identifying assessing managing monitoring communicating and reporting risks of all types. Will review develop and implement on Bank Policy Procedures and Compliance processes. Assist in managing the Banks fraud prevention investigations and customer dispute processes. Ensure appropriate GLs/ Accounts/ Vaults are all in balance. Provide guidance of central operations personnel and ensure all required central operational task are complete and accurate daily.

Essential Job Functions

• Support and manage all Central Branch Operations staff
• Ensure all daily tasks such as levies regulations certifications GLs and vaults are all completed properly
• Ensure all wires are completed daily and sent out on time this would include online banking wires branch wires international wires and host failed wires
• Mitigate risk on all wires and acts to ensure customers are properly educated on fraud
• Interfaces with Executive Management to accomplish system changes add or alter products and communicate issues
• Assist with the implementing and/or updating all Regulatory Compliance regulations relating to operations
• Effectively supervises department staff ensuring optimal product and service processing.
• Assist and gathers all required documents for Bank audits
• Help to ensure no findings and/or implement procedures to rectify any findings
• Assure that regulatory timeframes as well as internal Service Level Agreements are met to avoid compliance violations which include but are not limited to issuance of credit reversal of fees interest reimbursement mailing appropriate notification letters to customers case closure timeframes etc.
• Coordinate the investigation of any fraud/disputes issues with the appropriate fraud/dispute investigative unit or agency as appropriate
• Interact with the internal departments to identify trends/issues and offer recommendations for improvements to policy and procedures as applicable
• Ensure that departmental procedures as well as regulations are met
• Refers exception cases to Director of Operations when they are outside of pre-established guidelines
• Identify implement analyze and review pro-active processes predictive of fraudulent behaviors to mitigate loss to the bank
• Develop update and implement operational policies and procedures that minimize operational loss exposure update fraud and dispute policies and procedures and maximize operating efficiency

Competencies

Ability to comprehend technical written material; Organizational skills; Problem solving; Time Management.

Supervisory Responsibility

This position has supervisory responsibility for Senior Ops Specialists and Ops Specialists

Physical Demands

While performing the duties of this position the employee is in regular communication is required to use various tools or objects and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision distance vision and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position that regularly requires 40 hours per week.

Travel

Travel is primarily local during the business day although some out-of-the-area and overnight travel may be expected.

Required Education and Experience

• Bachelors Degree in a related field
• Business/Analytics or equivalent experience in bank fraud and/or bank operations
• Minimum 5 years of significant analytical experience and skills
• Minimum 2 years of branch manager experience
• Ability to extract analyze interpret and act upon all available data with emphasis on looking for gains in process improvement operational efficiency and loss reduction and fraud prevention
• Understanding of the check clearing and electronic channel transaction processes
• Ability to analyze develop and maintain transaction authorization strategies
• Working knowledge of state and federal regulations relating to bank fraud and transaction disputes
• Strong supervisory and team management skills

Additional Eligibility Qualifications

• Professionalism in dealing with others
• Strong organizational problem-solving time management and analytical skills
• Versatility flexibility and a willingness to work within constantly changing priorities
• Discretion when handling confidential and/or sensitive information
• Commitment to excellence and high standards
• Proficient with computers including use of Word Excel Outlook and Internet Explorer; and the ability to learn and operate numerous software applications related to the function
• Displays initiative and works well with little or no instruction

Other Duties

The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change alter or reassign duties at anytime with or without notice.

EEO Statement

Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age ancestry color disability gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin race religious creed sex (including pregnancy childbirth breastfeeding and any related medical conditions) sexual orientation and any other classification protected by federal state or local laws regulations or ordinances. It also prohibits retaliation for engaging in protected activity such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.

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NOTE: Five Star Bank personnel are employed on an at-will basis. All employment is at-will and can be terminated with or without cause at any time by the Employee or by Five Star Bank for any reason or no reason whatsoever with or without notice.