AVP, Health Platform Owner

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

About the role:

The AVP Health Platform Owner is a strategic leader in our Canadian agile delivery model responsible for overseeing end-to-end delivery across Healths technology platforms to ensure a great client experience. Reporting to the VP Transformation & Enablement in Canadian Operations the role involves a combination of leadership strategic planning and cross-functional collaboration. They work in close partnership with Technology and Health business leaders to build and execute a roadmap of initiatives aligned to business and Operations strategy ensuring solutions are well designed creating shared capabilities where appropriate and executing and managing change flawlessly. They advocate for the business taking a holistic view of the processes involved and drive improvements that enhance overall organization value and competitiveness.

In this role the Health Platform Owner is responsible for defining the delivery/execution of Objectives and Key Results (OKRs) for the team ensuring that these objectives align with the organizations strategic goals. They drive business value by aligning the delivery activities with the overall organizational strategy ensuring that the value delivered meets or exceeds client expectations and contributes to the organizations success.

What you will be doing:

• Direct leadership for a team of 25 and indirect for over 300 team members within our agile delivery teams
• Align the delivery teams with the overall Health business unit and Operations team strategy and goals to ensure all initiatives contribute to the organizations success.
• Understand client needs and Operations process flows to ensure the model delivers products or capabilities that meet or exceed expectations.
• Build and oversee the medium/longer term execution and solution roadmap for technology investment to meet business unit and Operations strategic objectives / OKRs in partnership with Technology Leads
• Define key results to assess the success and health of the delivery teams allowing for data-driven decision making and performance evaluation.
• Collaborate with journey/hub owners and tech leads to continuously monitor and analyze the flow of work identifying bottlenecks delays and areas of improvements.
• Serve as thought leader and trusted business advisor to senior management value stream owners and various stakeholders as it pertains to execution/delivery expertise.
• Partner with technology and platform leaders to deliver strategic solutions that drive value align with the organizations strategy and can be leveraged/reused across business units.
• Collaborate with various departments and teams involved in delivery acting as the primary Operations platform representative fostering communication and ensuring a seamless flow of work across different functions.
• Make strategic decisions related to delivery including resource allocation prioritization of capabilities/features and addressing impediments that may hinder progress.
• Identify and mitigate risks associated with delivery whether related to technology processes or external factors to ensure smooth and reliable delivery.
• Ensure that the necessary resources including people technology and budget are allocated appropriately to support business unit objectives through delivery of initiatives that have been prioritized at the portfolio level.
• Work closely with the technology leads architect and the journey/platform owners in end-to-end solution design to ensure technology/process solutions deliver maximum business value while considering user adoption scalability and cross-platform capabilities.

Accountabilities

• Execution excellence on deliverables towards achieving business outcomes and benefits outlined in the business cases.
• Initiative roadmaps aligned to OKRs (joint accountability with technology lead).
• End-to-end solution designs business acceptance and user adoption (joint accountability with technology lead) for each initiative.
• Stakeholder alignment across business units.
• Operational readiness transition to business-as-usual teams and adoption of delivered solutions resulting in value realization.
• Operating model metrics (joint accountability with technology lead)
• Identifying and mitigating delivery/execution risks related to people technology and processes

Typical Outputs

• Contribution to the refined business cases and completed value realization plans.
• Initiative roadmap within the model aligned to OKRs including key milestones highlighting the breakdown into features and proposed delivery sequence.
• Shape the engagement and collaboration needs by leveraging initial high-level change impact assessments included in the intake and business case information.
• Adoption and readiness metrics.
• Defined operational performance metrics reports post-implementation.

Team Management and Leadership

• Oversee a collection of platform teams comprising multiple squads to deliver against business objectives in partnership with the technology lead.
• Lead and coach direct reports through proactive career development and continuous feedback loop
• Operate with a future focused lens to shape the skills positions and organizational structure of the team to meet the ongoing needs of the business and growth objectives.
• Foster an innovative and risk aware culture across teams through insight inclusion and collaboration.

What you need to succeed:

• Demonstrates a growth-oriented and innovative mindset challenges established practices; creative problem-solving and the pursuit of new solutions
• Highly collaborative and ability to work in a fast-paced and dynamic environment professionally and positively.
• Exhibits high levels of energy commitment and entrepreneurial drive fostering a sense of ownership
• Ability to inspire teams at all levels building momentum around a vision
• Develops and articulates robust plans that align operational initiatives with broader functional and financial strategies.
• Great organizational skills with excellent planning and time management.
• Possesses expertise in facilitating agile ceremonies managing backlogs and release plans tracking team metrics and proactively removing obstacles to delivery.
• Excellent stakeholder management executive communication relationship building and negotiation skills
• University degree or related work experience
• Minimum of 10 years relevant digital delivery experience
• Proven track record of implementation experience in insurance or financial services technology systems and platforms; Health or Group Benefits knowledge would be an asset
• Demonstrate knowledge of technology platforms or ability to learn about technology and digital products experience working on technical products is a plus
• Experience working with Agile teams is an asset
• As this position is posted in several locations we specify that bilingualism (French English both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Whats in it for you

• Being a member of the Sun Life family a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• As a hybrid organization you and your leader use business and Client needs to choose where you work at home or in the office.
• Were committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
• We are thrilled to be recognized by Excellence Canada with their top-level certification the Canada Order of Excellence for Mental Health at Work for prioritizing employee well-being fostering a positive work culture and achieving excellence in mental health.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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