Director, International Fulfillment

Who We Are

Parenting isnt picture-perfect. Its messy hilarious exhausting and life-changing sometimes all before noon. Thats where we come in.

Founded in 2014 by our CEO Chelsea Hirschhorn Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot-sucker the NoseFrida and has grown into a 200 product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond.

We dont shy away from the stuff no one else wants to talk about nipple pain diaper blowouts or the emotional rollercoaster that comes with keeping a tiny human alive. We call it like it is solve the problems that actually matter and build products that help parents feel seen supported and totally capable.

You can now find Frida products in 50 countries and thousands of stores across the U.S. from the biggest national retailers to your neighborhood grocery aisle.

Under Hirschhorns leadership Frida has become a category leader by challenging taboos championing honesty and supporting families at every stage of parenthood and beyond earning acclaim on TIMEs 100 Most Influential Companies TIME Best Inventions Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win Knowing were helping parents everywhere feel a little more human and a little less alone.

How You Will Make an Impact

Frida is seeking a strategic and experienced contract Director of International Fulfillment to lead operations across the EU and UK. This role is responsible for ensuring a 95% OTIF rate while managing performance and accountability with our Logistics Service Providers (LSPs). The Director will oversee warehouse operations and kitting activities ensuring compliance with ISO 13485 standards and driving continuous optimization in efficiency cost and capacity. They will own Opex budgets lead monthly business reviews and resolve operational issues with urgency. Working cross-functionally and globally this leader will shape the future of Fridas fulfillment network while delivering scalable compliant and customer-focused solutions.

Responsibilities to include:

• LSP Management and Fulfillment Operations
• Act as the primary liaison with Logistics Service Providers (LSPs) across the EU and UK driving performance accountability and operational excellence.
• Oversee fulfillment execution across service levels throughput inventory accuracy kitting quality and cost performance.
• Ensure all kitting operations meet regulatory requirements including compliance with ISO 13485 standards to safeguard product quality and patient safety.
• Conduct Monthly Business Reviews (MBRs) with LSPs to assess performance address escalations and implement corrective action plans.
• Build strong strategic partnerships with LSPs to support continuous improvement innovation and scalable growth.
• Warehouse Optimization
• Monitor daily warehouse operations with a focus on throughput capacity management and operational efficiency.
• Drive process improvements in warehouse design layout and space utilization to reduce cost per order and improve productivity.
• Implement automation and lean practices to enhance fulfillment kitting and inventory management performance.
• Maintain operational contractual and business KPIs and leverage data analytics to identify root causes trends and opportunities for improvement.
• Ensure that product flow cycle times and inventory control consistently meet Fridas quality and service standards.
• Financial Accountability
• Develop manage and oversee Opex budgets across international fulfillment sites.
• Partner with Finance to ensure accurate forecasting variance reporting and monthly budget reviews.
• Track operational costs at a granular level and recommend cost-optimization strategies.
• Hold LSPs accountable for cost adherence while balancing service quality and compliance commitments.
• Deliver clear reporting and insights to leadership on budget performance and opportunities for savings.
• Strategic Leadership
• Collaborate with Sales Supply Chain and Customer Service to align order prioritization and resolve fulfillment challenges.
• Lead capacity planning and develop strategies to support growth across existing and new fulfillment sites.
• Partner with VP to design the future layout of Fridas international fulfillment network.
• Ensure full compliance with international regulations including import/export customs OTC and health & safety standards.
• Provide data-driven insights and recommendations to senior leadership influencing long-term operational strategy and investment decisions.

What You Will Need

• Bachelors degree in Supply Chain Management Logistics Business Administration or a related field (MBA or equivalent advanced degree preferred).
• 10 years of experience in fulfillment logistics or supply chain management with at least 5 years in a leadership role overseeing international operations.
• Proven experience managing large-scale multi-country fulfillment and distribution networks.
• Strong knowledge of global logistics supply chain optimization and inventory management practices.
• Expertise in using fulfillment and logistics management software including WMS TMS and ERP systems.
• Exceptional leadership skills with the ability to manage cross-functional teams and influence stakeholders at all levels of the organization.
• Strong analytical skills with the ability to drive data-driven decision making and operational improvements.
• Excellent communication and negotiation skills with a track record of managing third-party logistics providers and international vendors.
• In-depth knowledge of international trade regulations customs compliance and global shipping practices.
• Ability to travel up to 50% of the time.

Physical Demands

The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the employee is regularly required to stand; use hands to finger handle or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop kneel crouch. The employee must regularly lift and /or move up to 25 pounds frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.

Who You Will Work With

Frida is an organization that values collaboration and community. As the Director of International Fulfillment you will work closely with Supply Chain Fulfillment Sourcing Sales Planning Sales and Quality.

Why You Will Love Working at Frida

• Robust health benefits including:
• Comprehensive medical vision and dental plans
• Employer paid life insurance
• Supplemental insurance options including Accident Insurance Short-Term Disability and Long-Term Disability
• FSA & HSA
• 401k matching up to 4% with immediate vesting.
• Generous paid time off program including elective PTO days federal holidays sick/wellness days and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures blowouts massages and carwash services.
• Dog friendly office - feel free to bring your best buddy with you to work!
• Learning & development opportunities for professional and personal growth.
• Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children.
• Exclusive employee product discounts.

EEO

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected Veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Privacy Policy

By applying for this position you acknowledge and understand that your information will be used as described in Fridas Job Applicant Privacy Policy: and Third-Party Submissions

Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted nor will fees be paid for unsolicited resumes.

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Fridababy LLC will never request personal information (i.e. Social Security number bank account or payment of any kind) during the application or recruitment process. Fridababy LLC will only contact you through verified methods not unofficial platforms such as WhatsApp Telegram or personal email accounts. All legitimate communication will come from an official @ or @ email address or through our verified recruiting partners.

If you receive any suspicious outreach claiming to represent Fridababy LLC please report it to or Your safety and privacy is our priority.

Required Experience:

Director