Director Wholesale Operations

The Team

TheDigital Wholesale Selling Go-To-Market & Operationsteam is dedicated to creating a globally aligned digitally empowered and customer-centric wholesale ecosystem across HQhubsand regional markets. Our mission is to seamlessly integrate strategy transformation innovation and operational excellence by managing digital toolsoptimizingwholesalepartnerand associate experiences andleveragingdata-driven insights to inform wholesale excellence. Through close collaboration with global and regional brand teams senior leadership and IT the team delivers best-in-class digital solutions (e.g. Digital Showroom Prana Self-service reordering EDI) and streamlined go-to-market processes to establish new industry standards and support PVHEs largest revenue base driving long-term growth and success for both brands and their partners.

The Position

As theDirector Wholesale Operations EMEA you will own and elevate wholesale customer operations across EMEA hubs. This role is accountable for improving customer processes raising the quality and integrity ofpartner and storemaster data and ensuring hub and partner execution can reliably supportwholesale excellence and regional strategies such as smart replenishment& EDIatscale.You will beenabling teams to access trusted actionable insights directly within their day-to-day workflowsand report on a quarterly basis on commercialoperationaland foundational performance.You will play a critical role in ensuring andmaintainingdata quality andwithintegrityto enable efficient and effective business operations and provide a seamless customer experience. The role ensuresto embed a successful transformation and ensuresthat hubs can reliably supportand onboardsmart replenishment atscale improve data integrity and execute regional plans in alignment withdigital wholesalesellingand GTM data toolsexperiencesand strategies.The Director will be playing a critical role in removingfragmented support to a high-performing scalable hub operating model.You will partner with IT Hubs Sales Planning Customer Service Retail Store Expansion and development Wholesale Strategy and Supply Chain teams.

Key Responsibilities:

• EMEA Wholesale Customer Operations: Own and continuously improve end-to-end wholesale customer processes across EMEA hubs including customer onboarding customer and site setup maintenance and lifecycle management.

• Operating Model Ownership & Role Orchestration: Define and own the EMEA wholesale hub operating model with clear accountability across Wholesale Excellence Data Governance and Strategy roles. Ensure responsibilities decision rights and escalation paths are unambiguous and consistently applied.

• Customer Operations Excellence (Hubs):Set the bar for how customer onboarding customer and site setupsmart replenishmentmaintenance and lifecycle management are executed across hubs.Drive transformation where needed.Drive consistency efficiency and quality moving hubs from reactive support to predictable execution.

• Business Ownership of Customer & Site Data:Own business accountability for customer and site master data outcomes across EMEA. Ensure governance quality standards and integrity are embedded into hub operations and adopted consistently enablingsmart replenishmentand scalable selling solutions.

• Smart Supply Hub Enablementand accelerated roll out: Ensure hub readiness for Smart Supply rollout and scale by driving customer prioritization inputs data quality readiness and process consistency.Identifyand resolve hub-level blockers that limit scaling.

• Partner Strategy & Execution: Define and manage the operational partner strategy across EMEA hubs ensuring partners meet service quality governance and performance standards while aligning with regional execution plans.

• Governance Performance & Risk Management:Establishand maintain governance frameworks for hub operations data quality and execution performance. Monitor KPIs surface risks early and drive corrective actions to reduce rework exceptions and escalations.

• Continuous Improvement & Scale: Drive simplification standardization and operational improvements across hubs to improve efficiency reduce dependency on individuals and prepare operations for future automation and growth.

• Manage the EMEA Wholesale Operations team: Lead mentor and develop a team of professionals providing clear direction and accountability to deliver high-quality scalable hub operations.

• Note: Responsibilities include but are not limited to those listed above. The role may requireadditionaltasks and duties as assigned to meet the needs of the department and organization

Responsibilities include but are not limited to those listed above. The role may requireadditionaltasks andduties asassigned to meet the needs of the department and organization.

Measures of Success

• Customer operations performance: Reduction in customer onboarding time setup errors and rework across EMEA hubs.

• Data quality & integrity: Measurable improvement in customer and site data completeness accuracy and governance adherence.

• Smartreplenishment scaled across EMEA: Hub readiness to support Smart Supply rollout targets (100accounts) with reduced exceptions and escalations.

• Operational efficiency: Simplification of customer processes reduced manual effort and improved throughput across hubs and partners.

• Stakeholder satisfaction: Improved satisfaction scores from regional teams hubs and global sellingsolutionsstakeholders.

Ideal Candidate

• Leadership & Management: 5 years leading operational or data-focused teams providing clear accountability direction and performance management.

• Wholesale Operations Expertise: Strong experience in wholesale customer operations hub models and partner execution within fashion retail or consumer brands.

• Data & Process Acumen: Proven ability to own business data domains define governance models and improve operational processes at scale.

• Analytical &Problem-SolvingSkills: Strong ability to diagnose operational issuesidentifyroot causes and drive pragmatic solutions.

• Proven transformation experience in wholesaleretailor related fields.

• Strong experience in analyzing complex data producing executive-level reporting and delivering clear concise summaries and updates to senior leadership.

• Experience: 10 years of experience in wholesale operations customer operations data governance or related fields.

• Communication Skills: Advanced ability to communicate clearly with senior stakeholders influence cross-functional partners and translate strategy into execution.

• Fluency in English (written and spoken).

Behaviors

At PVH how we act is as important as what we do. Here are some key behaviors we expect from our people:

ENTERPRISE FIRST we act in the best interests of PVH and its consumers beyond our own team brandregionor market.

DRIVE CHANGE we lead by example and are optimistic aboutchange .We challenge the status quo but fully commit once a decision is made.

CREATE CLARITY we are diligent in providing context and setting our priorities so we can be productive quickly.

INSPIRE TRUST we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.

TAKE ACCOUNTABILITY we focus onworkwith the biggest business impact and give candid feedback to each other.