Director Wholesale Operations
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us:
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach we are driving fashion forward for good as one team with one vision and one plan. Thats the Power of Us thats the Power of PVH.
One of PVHs greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued and every voice is heard and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.
The Team
The Digital Wholesale Selling Go-To-Market & Operations team is dedicated to creating a globally aligned digitally empowered and customer-centric wholesale ecosystem across HQ hubs and regional markets. Our mission is to seamlessly integrate strategy transformation innovation and operational excellence by managing digital tools optimizing wholesale partner and associate experiences and leveraging data-driven insights to inform wholesale excellence. Through close collaboration with global and regional brand teams senior leadership and IT the team delivers best-in-class digital solutions (e.g. Digital Showroom Prana Self-service reordering EDI) and streamlined go-to-market processes to establish new industry standards and support PVHEs revenue base driving long-term growth and success for both brands and their partners.
The Position
As the Director Wholesale Operations EMEA you will elevate wholesale customer operations across EMEA. This role is accountable for improving customer processes raising the quality and integrity of partner and store master data and ensuring hub and partner execution can reliably support wholesale excellence and regional strategies such as smart replenishment & EDI at scale. You will be enabling teams to access trusted actionable insights directly within their day-to-day workflows and report on a quarterly basis on commercial operational and foundational performance. You will play a critical role in ensuring and maintaining data quality and with integrity required to enable efficient and effective business operations and provide a seamless customer experience. The role ensures to embed a successful transformation and ensures that hubs can reliably support and onboard smart replenishment at scale improve data integrity and execute regional plans in alignment with digital wholesale selling and GTM data tools experiences and strategies. The Director will be playing a critical role in removing fragmented support to a high-performing scalable operating model. You will partner with ITHubs Sales Planning Customer Service Retail Store Expansion and development Wholesale Strategy and Supply Chain teams.
Key Responsibilities:
EMEA Wholesale Customer Operations: Continuously support and improve end-to-end wholesale customer operations processes across EMEA including customer onboarding customer- and site-setup maintenance and lifecycle management.
Customer Operations: Support the hubs and optimize in how customer and site setup smart replenishment maintenance and lifecycle management are executed. Drive transformation where needed. Drive consistency efficiency and quality.
Customer & Site Data: Accountable for governance of customer and site master data outcomes across EMEA. Ensure governance quality standards and integrity are embedded into EMEA operations and adopted consistently enabling smart replenishment and scalable selling solutions. Smart Supply enablement and accelerated roll out: Ensure readiness for Smart Supply rollout and scale by driving customer prioritization inputs data quality readiness and process consistency. Identify and resolve hub-level blockers that limit scaling. Partner Setup: Support and drive operational partner setup and sell-in strategy across EMEA markets.
Governance Performance: Establish and maintain governance frameworks for hub operations data quality and execution performance. Monitor KPIs surface risks early.
Continuous Improvement & Scale: Drive simplification standardization and operational improvements improve efficiency and prepare operations for scale and growth.
Manage the Central EMEA Wholesale Excellence and Master Data team: Lead mentor and develop a team of professionals providing clear direction and accountability to deliver high-quality scalable operations.
Note: Responsibilities include but are not limited to those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization
Responsibilities include but are not limited to those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization.
Measures of Success
Data quality & integrity: Measurable improvement in customer and site data completeness accuracy and governance adherence.
Operational efficiency: Simplification of customer processes reduced manual effort and improved throughput across stakeholders and partners.
Stakeholder satisfaction: Improved satisfaction scores from regional teams partners hubs.
Ideal Candidate
Leadership & Management: 5 years leading operational or data-focused teams providing clear accountability direction and performance management.
Wholesale Operations Expertise: Strong experience in wholesale customer operations hub models and partner execution within fashion retail or consumer brands.
Data & Process Acumen: Proven ability to own business data domains define governance models and improve operational processes at scale.
Analytical & Problem-Solving Skills: Strong ability to diagnose operational issues identify root causes and drive pragmatic solutions.
Proven transformation experience in wholesale retail or related fields.
Strong experience in analyzing complex data producing executive-level reporting and delivering clear concise summaries and updates to senior leadership.
Experience: 10 years of experience in wholesale operations customer operations data governance or related fields.
Communication Skills: Advanced ability to communicate clearly with senior stakeholders influence cross-functional partners and translate strategy into execution.
Fluency in English (written and spoken).
Behaviors
At PVH how we act is as important as what we do. Here are some key behaviors we expect from our people:
ENTERPRISE FIRST we act in the best interests of PVH and its consumers beyond our own team brandregionor market.
DRIVE CHANGE we lead by example and are optimistic aboutchange .We challenge the status quo but fully commit once a decision is made.
CREATE CLARITY we are diligent in providing context and setting our priorities so we can be productive quickly.
INSPIRE TRUST we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.
TAKE ACCOUNTABILITY we focus onworkwith the biggest business impact and give candid feedback to each other.
Your Wellbeing is Our Priority
In the heart of Amsterdam PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.
Wellbeing:exclusive onsite gym and fitness classes personal training meditation studio sports clubs in-house physio and receive access to our nutritional and wellbeing programs
Campus:extensive food and beverage offerings top-notch restaurant barista coffee bars sky bar monthly social events weekly Thursday drinks game nights and campus-themed activities that will keep your social life busy
Develop your career: whether you lead a team or contribute your own expertise everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals
Be at the forefront:stay closely connected to our brands CALVIN KLEIN and TOMMY HILFIGER and be a part of seasonal market launches sample sales and receive employee discounts!
Check out our Amsterdam Campus here.
PVH Corp. or its subsidiary (PVH) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race ethnicity color sex gender identity or expression age religion national origin citizenship status sexual orientation genetic information physical or mental disability military status or any other characteristic protected under federal state or local addition to complying with all applicable laws PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill ability educational background work quality experience and potential.
Required Experience:
Director
