Senior Operations Manager
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
Manages supervisors and teams across the whole organization.
Contributes to the development and implementation of Service Desk policies procedures and workflows.
Monitors Service Desk performance metrics including response time resolution time and client satisfaction.
Identifies areas for improvement and drives solution implementation to enhance service delivery.
Ensures adherence to ITIL / related best practices.
Serves as the focal point for resolving significant and complex issues escalated from lower levels and/or from clients and clients.
Monitors and presents Service Desk Support metrics including performance indicators trends and costs to management.
Ensures compliance with security policies and regulations.
Contributes to development and maintenance of incident response plans and procedures.
You will be successful in this role if you have:
BA/BS degree and 6-8 years relevant experience OR equivalent combination of education and relevant experience
2-4 years leadership experience
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
