Customer Service Specialist IIIIII Utilities

This position might be perfect for you if:

• You enjoy working with people in a fast-paced environment and provide excellent customer service.
• You work well under pressure and can multitask.
• You like working with a team but also work well independently.
• You have strong communication skills and a positive attitude.
• You have a passion for learning the fundamentals of electricity.
• You are detail orientated and like to challenge yourself.

• Providing excellent customer service to utility customers City staff consultants and contractors.
• Assisting and communicating clearly with the public by phone and in-person to process appropriate forms service applications and plans for establishing electric service.
• Researching and answering customer inquiries related to Municipal Utility procedures polices functions and other service-related items.
• Understanding and enforcing applicable utility rules and rate schedules and can determine appropriate actions to customer account inquiries and requests.
• Administering and maintaining accurate monthly billing for utility customers and evaluates billing records and data.
• Processing customer payments and performs complex accounting functions within customer accounts which may require manual arithmetic calculations.
• Pursuing collections on delinquent accounts in accordance with utility collection procedures.
• Maintaining extensive records and retrieves data to complete various Municipal Utility reports.
• Reviewing service applications and plans to verify compliance with City and other applicable codes and standards. Calculates and collects fees.
• Utilizing multiple software applications to perform daily functions.

Class Characteristics

The Customer Service Specialist III is distinguished from the Customer Service Specialist I/II by more specialized knowledge and complete understanding of all areas of the customer service systems policies and procedures; and performs a variety of complex tasks in which working knowledge of the Municipal Utility is required.

Education and/or Experience
Graduation from high school or equivalent and two years of experience performing customer service duties or any combination of training and experience that provides the desired knowledge and abilities. Experience in a utility agency is highly desirable.
Knowledge Skills and Abilities
Knowledge of Utility standards; service application processing and fee structures. Ability to read and interpret rules and regulations electric rates and apply them to service application procedures; perform basic mathematical computations; maintain related files and records; operate a computer accurately and use a variety of computer software; write reports and keep accurate records; understand and follow verbal and written directions; meet the public in situations requiring diplomacy and tact; communicate effectively both orally and in writing; establish and maintain cooperative working relationships.

Class Characteristics

Customer Service Specialist II: The journey-level in the Customer Service Specialist series requires performance of more difficult tasks in which working knowledge of Municipal Utility practices is required.

Customer Service Specialist I

Education and/or Experience
Graduation from high school or equivalent and two years of experience performing customer service duties or any combination of training and experience that provides the desired knowledge and abilities. Experience in a utility agency is highly desirable.
Knowledge Skills and Abilities
Knowledge of Utility standards; service application processing and fee structures. Ability to read and interpret rules and regulations electric rates and apply them to service application procedures; perform basic mathematical computations; maintain related files and records; operate a computer accurately and use a variety of computer software; write reports and keep accurate records; understand and follow verbal and written directions; meet the public in situations requiring diplomacy and tact; communicate effectively both orally and in writing; establish and maintain cooperative working relationships.

Class Characteristic

Customer Service Specialist I: The entry-level in the Customer Service Specialist series is characterized by the performance of tasks of limited scope involving a practical application of established procedures and policies. Items processed are typically in the same form require the same kind of examination and deal with substantially the same types of supporting documents.

APPLICATION PROCESS

All applicants are required to apply online at . This recruitment is closing on Thursday February 26 2026 at 5:00pm or until a sufficient number of applications have been received.

Applications must be complete and demonstrate that the minimum qualifications are met. All statements made on the application are subject to investigation and verification. Resumes may be attached to the completed application form as supplemental information but will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process. Candidates who meet the minimum qualifications will remain candidates until a final offer is accepted by the candidate who most closely meets the requirements of the City. The City may conclude that none of the candidates even those who meet the minimum qualifications are appropriate for the position.

Successful candidate will be required to:

• Complete a verification form designated by Immigration and Naturalization Service to certify that they are eligiblefor employment in the United States of America; and
• Pass a pre-employment medical exam
• Pass a reference and background verification. References will not be contacted until mutual interest has been established.