Customer Assistance Specialist

Morrisville, NC - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

(Local candidates only as F2F Interview is must)

Project Overview

This role provides high-quality customer service support to clients customers including consumers healthcare professionals (HCPs) and internal client personnel. The Customer Assistance Specialist is responsible for accurately documenting customer interactions identifying adverse events and product complaints processing medical information requests and completing administrative and system-related tasks in compliance with PPD and client guidelines.

The program operates on a rotating schedule to support extended business hours including weekends.

Program Hours of Operation:

Monday Friday: 8:00 AM 8:00 PM EST
Saturday Sunday: 9:00 AM 5:00 PM EST

All staff are required to work a rotating schedule covering all hours of operation including weekends.

Key Responsibilities

Provide high-quality customer service to consumers healthcare professionals (HCPs) and client personnel
Document all customer interactions in accordance with PPD and client guidelines
Identify and document adverse events (AEs) and product complaints (PCs)
Maintain working knowledge of policies procedures client products SOPs protocols GCPs and applicable regulatory requirements
Process medical information requests and fulfillment via email fax and regular mail
Perform line checks system verifications and generate reports
Complete administrative tasks and perform other duties as assigned

Required Qualifications

High School diploma / Secondary school diploma or equivalent with relevant academic or vocational qualification
Prior experience comparable to at least 2 years or an equivalent combination of education training and experience
In some cases proficiency in a second language may be required
Years of experience are indicative and not the sole determining factor for job classification or employment decisions

Technical & Soft Skills

Strong organizational skills with high attention to detail
Ability to manage multiple tasks effectively
Strong verbal and written communication skills
Excellent problem-solving abilities
Strong language skills including comprehension speaking reading and writing
Fluency in a second language may be required
Proficient computer and keyboarding skills
Effective time management skills
Strong interpersonal skills
Ability to work independently and in a team environment
Demonstrated confidence initiative and flexibility

(Local candidates only as F2F Interview is must) Project Overview This role provides high-quality customer service support to clients customers including consumers healthcare professionals (HCPs) and internal client personnel. The Customer Assistance Specialist is responsible for accurately docume...