Implementation Project Manager
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Job Location:
Portsmouth, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Why Choose Bottomline
Are you ready to transform the way businesses pay and get paid Bottomline is a global leader in business payments and cash management with over 35 years of experience and moving more than $16 trillion in payments annually. Were looking for passionate individuals to join our team and help drive impactful results for our customers. If youre dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
Were looking for an Implementation Project Manager to grow with us in our Portsmouth NH office Hybrid (2 days a week in-office) or Remote in the U.S. if living within a state in EST or CST Time Zones.
Candidates for this position must be authorized to work in the United States on a Full-Time/Permanent basis for any employer without restriction. Visa Sponsorships or Transfers Will Not be provided for this position.
The Implementation Project Manager is responsible for managing customer implementations of Bottomlines Paymode solution. This motivated and multi-talented individual works closely with our customers vendors and banks or financial institutions as well as our internal Sales Enrollment Development QA and Hosted Services groups to ensure a smooth efficient and successful client experience.
How youll contribute:
- Educate lead and manage Paymode implementation projects to scheduled completion.
- Develops solid relationships with customers during implementation projects and transitions to other teams when appropriate.
- Plans and achieves project schedules activities tests etc. while keeping customers apprised and projects on schedule.
- Ensures execution of project activities by coordinating work assignments with customers apprised and projects on schedule.
- Establishes and balances priorities and activities between many simultaneously progressing projects.
- Troubleshoots and tracks project issues communicating with customers and escalating if required; manages issues to a timely resolution.
- Ensures established success criteria have been met within timeline and budget.
- Documents project deliverables and hands off to Customer Support for any potential or ongoing support needs.
- Gathers and communicates customer requirements with internal teams as well as external vendors banks and financial institutions.
If you have the attributes skills and experience listed below we want to hear from you!
- 1-2 years of Project Management or similar experience
- Experience in banking application implementations and knowledge of ACH/WIRE/ Foreign drafts/SWIFT and other payment methods is a nice-to-have.
- Must be skilled in client-facing communication have strong customer presentation skills and possess excellent written communication skills. This is essential.
- Must have excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems.
- Must be customer service orientated and believe in teamwork collaboration adaptability and initiative but be able to work independently as well.
- Technical proficiency in MS Excel is required and MS SharePoint and MS Project experience is preferred.
- Experience with ERP integration is a nice-to-have or related payments platform.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. Were proud to be an equal opportunity employer committed to creating an inclusive and open environment for everyone.
Required Experience:
IC
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
Bottomline Technologies helps businesses pay and get paid. We help our customers to make complex business payments simple, smart and secure. Businesses and banks rely on Bottomline for domestic and international payments, effective cash management tools, automated workflows for paym ... View more
