Business Liaison-Development Center
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Job Location:
Milwaukee, WI - USA
Yearly Salary:
$ 70690 - 81507
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Introduction
The City of Milwaukee is proud to employ a diverse workforcededicated to delivering exceptional service to its residents. If you arepassionate about being a part of an inclusive team of public servants pleaseconsider the following opportunity.
Purpose
The Business Liaison Development Center assists business owners contractors design professionalsand homeowners as a central resource for the Department of NeighborhoodServices (DNS) Development Center processes and the related processes of otherCity departments.
Essential Functions
Customer Service
- Assist applicants and the public with process navigation and informational support.
- Serve as a liaison between applicants plan reviewers and other DNS Divisions to ensure customers are provided with a clear regulatory path from start to finish.
- Assist customers and the public with requests for information and departmental contacts.
Interdepartmental Coordination
- Work with other City departments including the Board of Zoning Appeals (BOZA) the Department of Public Works (DPW) the Department of City Development (DCD) the License Division and others that are involved in the regulatory process to address issues across departmental lines and identify opportunities for improvement.
- Develop an understanding of other City department processes and establish contacts for reference and referral.
Process Improvement
- Review provide feedback and suggest/initiate revisions to business practices with the goal of providing high quality customer service.
- Assist with the resolution of customer roadblocks missing information or complaints pertaining to application procedures development regulations or policies.
We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.
Conditions of Employment
- Ability to perform light physical work including the ability to lift and move up to 10 pounds occasionally.
- Participate in a work schedule that includes occasional weekend and evening hours.
Minimum Requirements
- Bachelors degree in business management public administration urban planning construction management architecture or a closely related field from an accredited college or university.
- Two years of experience in high-level administrative support or as a lead worker in an office or customer service environment performing duties closely related to the essential functions listed above.
- Ability to travel independently around the City of Milwaukee by public transportation walking biking or driving.
Equivalent combinations of education and experience may alsobe considered.
NOTICE:Please do not attach your academic transcriptsto your employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offers.
Desirable Qualifications
- Experience in client-facing or business-to-business service role.
- Advanced understanding of the permitting and development process.
- Ability to provide interpretation in Spanish Hmong or another language.
Knowledge Skills Abilities & Other Characteristics
Technical
- Ability to interpret and apply laws policies procedures regulations and other compliance-related documents and laws.
- Ability to optimize utilization of proprietary software related to permit application processing and scheduling appointments.
- Skill in using Microsoft Windows and Microsoft Office to create documents maintain databases and create spreadsheets.
- Ability to understand the issues facing the City of Milwaukee and other urban cities and how those issues are impacted by City operations.
- Ability to analyze and interpret data.
Customer Service Communication and Interpersonal
- Knowledge of customer service best practices and the ability to incorporate them into the Permit Center operations.
- Ability to thoughtfully facilitate mediate and resolve issues brought forth by concerned individuals.
- Verbal communication skills to effectively respond to questions and concerns received from contractors and other members of the public.
- Written communication skills to develop business correspondence respond to complaints and create reports.
- Ability to work cooperatively and fairly with people whose backgrounds may differ from ones own.
- Ability to work effectively in a diverse collaborative team-oriented environment.
- Ability to maintain effective positive relationships with colleagues department heads other city officials and members of the public.
Critical Thinking and Professionalism
- Ability to apply practical solutions to resolve complex public or internal complaints.
- Critical thinking and planning skills.
- Ability to plan and organize work to meet deadlines on multiple projects simultaneously.
- Attention to detail.
- Ability to work effectively under pressure while handling multiple tasks.
- Ability to work with sensitive information and to maintain confidentiality.
- Ability to demonstrate honest and ethical behavior.
Current Salary
The current salary range (Pay Range 1DX) is $70690-$81507annuallyand the resident incentive salary rangefor City of Milwaukee residentsis$73518 - $84767annually.Appointment above the minimum ispossible based upon level of experience and other qualifications and is subjectto approval.
BENEFITS
The City of Milwaukee provides a comprehensive benefitprogram that includes the following:
- Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
- 457 Deferred Compensation Plan
- Health and Dental Insurance
- Paid Parental Leave
- Comprehensive Wellness Program
- Onsite Clinic Services
- Onsite Employee Assistance Program
- Alternative Work Schedules
- Long Term Disability Insurance
- Group Life Insurance
- Tuition Benefits
- Paid Vacation
- 12 Paid Holidays
- Paid Sick Leave and other paid leaves
- Flexible Spending Arrangement
- Commuter Value Pass
For full details of the benefits offered by the City ofMilwaukee please visit Process THE SELECTION PROCESSwill be job-related and will consistof one or more of the following: an evaluation of education experience and/orresponses to supplemental questions; a written or performance test astructured interview or other assessment methods. The Department of EmployeeRelations reserves the right to call only the most qualified candidates tostructured interviews and performance examinations. Structured interviews mayinclude written exercises. Selection process component weights will bedetermined by further analysis of the job. INITIAL FILING DATE-The selection process willbe held as soon as practical after the deadline listed above. Receipt ofapplications may be discontinued at any time after this date without priornotice. However recruitment may continue until the Citys needs have been applicants will be notified of the date time and place of theselection process components. Unless otherwise required by law the City ofMilwaukee will not provide alternative selection process dates or times. Theapplicant is responsible for attending all phases of the job selection processat the time and place designated by the City of Milwaukee. EEO 102 The City of Milwaukee values and encourages diversity and isan equal opportunity employer.Additional Information
Conclusion
Key Skills
- Athletics
- Fitness
- Facilities Management
- Agriculture
- Communication
- Archicad
