On-Highway Truck Services Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc.

When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

CATERPILLAR REMANUFACTURING
Do you have a passion for helping customers and supporting a sustainable solution Since 1973 Cat Reman has helped bring the value at the core of every Cat product back to life. Customers look to us to provide a high-quality solution that is good for their business - and promotes sustainability. Its important to us to deliver. Our team is full of industry leaders. Together following common values we share a passion for delivering sustainability benefits that help the company contribute to a circular economy. Its rewarding to work with an inspiring team where every contribution matters.

Caterpillars Remanufacturing Division is looking for an On-Highway Truck Services Manager.This position will provide global sales support leadership for Caterpillars On-Highway Truck (OHT) aftermarket business. The location for this position will be Houston TX or Mossville IL.

Degree Requirement:

Bachelors degree in Business Engineering or related field; or equivalent experience.

What You Will Do:

This role delivers customer and dealer support excellence develops capabilities across the distribution network governs warranty and service programs and drives commercial execution for a portfolio exceeding $500M in annual revenue in close partnership with the global OHT Sales Execution team. This manager will lead a team of sales support professionals to enhance customer satisfaction product health product quality service readiness and profitable management of the On-Highway Truck business.

Leadership & Team Development

• Lead a team of Service Engineers Customer Service Specialists Lifecycle Specialist and Parts/Service Consultants and ensure clarity in roles metrics KPIs and accountability.
• Promote employee development engagement stretch assignments and succession planning.
• Serve as a primary escalation point for complex customer and dealer concerns across Cat Dealers TEPS TIAs and OEM partners through Call Center and other tools.
• Oversee DSN/technical troubleshooting product health reviews emission compliance and service publications support.
• Lead Weekly Truck Down NPI Field Follow Repair Options and product quality efforts.
• Serve as product owner for the Cat Vocational Truck
  

Channel Development & Services Strategy

• Drive distribution capability for readiness and expansion including service providers TEPS/TIA development and global services strategy development/execution.
• Lead programs related to NPI repair options lifecycle solutions long/short term forecasting (S&OP) end-of-life parts management and distribution development.
• Collaborate with Cat Digital on lead generation automated insights and population analytics.
  

Sales Support Operations and Commercial Management

• Collaborate closely with the On-Highway Truck Sales Execution team to ensure alignment to strategy and commercial excellence
• Manage sales variance programs merchandising campaigns and redistribution discount (RDD) governance including but not limited to planning budgeting and deployment with appropriate marketing collateral.
• Provide executive levelWhen financial insights across aftermarket parts profitability forecasting P&L inputs inventory analysis and population accuracy.
• Oversee TEPS parts pricing updates TIA system access software invoicing data collections and internal reporting including warranty governance.
• Partner with Reman IPSD PLSD Cat Technology Cat Digital Engineering Business Resources Cat Finance and dealer networks.
• Represent OHT in Power & Energy and enterprise strategy sessions commercial reviews and operational planning cycles.

What You Will Have:

• 15 years in aftermarket product support service development or technical roles.
• Experience leading teams in a global or complex operational environment.
• Strong communication negotiating and decision-making skills.
  

Preferred Qualifications

• Experience within Caterpillars On-Highway Truck Reman IPSD or Power & Energy organizations.
• Expertise with DSN TIA TEPS systems warranty management or service development offerings/programs.
• Knowledge of sales variance governance repair options NPI processes or channel development.
• Deep knowledge of On-Highway truck business products parts service systems warranty and technical troubleshooting.
• Strong Understanding of Second Level Distribution and Channel Development
• Strategic Leadership and Prior Caterpillar Supervisory Experience
• Ability to maintain strong relationships and a track record of improving customer experience Customer First Mindset
• Experience translating strategic direction into operational reality within a complex distribution model
• Strong understanding of aftermarket P&L drivers pricing strategy service programs sales variance management and customer value creation.
• Experience reshaping organizations right sizing teams and driving service transformation.
• Genuine passion for developing coaching motivating and retaining high performing teams.
• Proven success in designing and executing commercial growth initiatives through enterprise partnerships.
• Ability to lead without authority across inventory finance product development digital engineering and dealer networks. Skilled at building alignment between partners with diverse priorities.
  

What You Will Get!

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just an hourly wage because we value your performance we offer a total rewards package that provides day one benefits along with the potential of annual bonuses.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Medical dental and vision coverage

Paid time off plan (Vacation Holiday Volunteer Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Short and long-term disability coverage

Life Insurance

Paid parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits (Ex. Accident Identity Theft Protection)

All eligible candidates MUST pass the following pre-employment screenings before they can be hired to any Caterpillar position:

Background Screening

Drug & Alcohol Screening

Please ensure you frequently sign into your candidate home for any updates or correspondence for positions that you have applied for. a frequent check on emails as correspondence will be sent to the email that you used to apply with. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status.

Visa sponsorship is NOT available for this position.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at relocation assistance is offered for this position.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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