Help Desk Technician
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Job Location:
Saint Paul, MN - USA
Hourly Salary:
USD 30 - 38
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
de maximis data management solutions Inc. (ddms) is a growing missiondriven serviceoriented technology and environmental data management company. Our teams support clients across environmental remediation energy and geoscience sectors using cuttingedge tools in cloud engineering automation data infrastructure and secure IT operations.
Were looking for our next IT Help Desk Techniciana curious problemsolver who thrives on helping people strengthening systems and contributing to a modern cloudfocused IT environment. If youre energized by delivering excellent user support improving technical workflows and growing your skills in AWS and security this may be the perfect role for you.
What Youll Do
Help Desk & Technical Support
- Serve as the first point of contact for all internal IT support needs.
- Review triage categorize prioritize and route support tickets to our thirdparty Tier I support provider.
- Coordinate between ddms teams and the Tier I provider to ensure timely accurate resolutions.
- Track ticket progress through completion and provide clear proactive updates.
- Escalate complex highimpact or recurring issues as needed.
- Troubleshoot and resolve issues related to:
- Windows and Mac endpoints
- User software and applications
- Identity and access management
- Cloudbased services and tools
- Assist with AWS operational responsibilities including cloud access management troubleshooting and monitoring.
- Participate in cloud security initiatives based on your experience and business needs.
- Contribute to security incident response vulnerability remediation and tool support.
- Collaborate with ddms teams on continuous improvements to cloud and security configurations.
- Manage user provisioning deprovisioning access changes and system configuration requests.
- Perform rootcause analysis for recurring issues and coordinate longterm remediation.
- Maintain and improve internal documentation runbooks and escalation procedures.
- Identify support trends and recommend process documentation or tool improvements.
- Demonstrate ownership of the help desk function through consistent reliable professional support.
Opportunities for Growth
At ddms continual learning is core to our culture. Team members in this role will gain experience and training in:
- AWS certifications and cloud administration
- Security frameworks (SOC 2 GDPR)
- Cloud security practices and tools
- Broader IT operational and infrastructure functions in a growing technology environment
Required Qualifications
- Experience providing IT support in a business environment.
- Strong troubleshooting skills across hardware software IAM and cloud applications.
- Ability to manage competing priorities and follow tickets through resolution.
- Excellent communication listening and customer service skills.
- Ability to work independently take initiative and escalate appropriately.
- CompTIA A or Security
- AWS certifications (any level)
- Experience working in cloud environments (especially AWS)
- Familiarity with security concepts vulnerability management or compliance frameworks
Core Competencies
This role requires strong alignment with ddms core competencies:
- Efficiency
- Honesty & Integrity
- Organization & Planning
- Proactivity
- Enthusiasm
- Listening Skills
- Communication
- Teamwork
Compensation & Benefits
Compensation:
This is a fulltime nonexempt position with an hourly wage of $30$38 per hour commensurate with experience.
Benefits:
ddms offers a comprehensive benefits package including:
- Medical and dental insurance
- Shortterm and longterm disability coverage
- Robust retirement plan
- Generous PTO and paid Volunteer Time Off (VTO)
Equal Opportunity Employer
ddms is an equal opportunity employer committed to building an inclusive workplace. We provide affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Manager
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
At MRA, we deliver best-in-class HR Services customized to meet your business needs – all at a price you can afford. Through our proven approach to HR excellence, we maintain a sole focus on delivering unmatched expertise and value to businesses – from small- to medium-sized businesse ... View more
